See what our customers have been saying on Compare Travel Insurance.
Review by Hiedi Goats
Quick and easy online service. Was only a short trip across the ditch, all details provided in case of any emergencies
Review by AARON MULLIGAN
Easy to purchase, indivuadilised to sons needs and covered everything. Easy to contact, really helpful when needs changed. Thank you
Review by Barry Ladd
When I bought my cover there was an advert regarding getting another customer and getting a Voucher. I got my Son and Daughter in Law to buy your Insurance so do you send me my voucher now that we are back please?
Review by Laddaporn Yodjan
I have arranged travel insurance through 1Cover many times now. I very much like the simple, clear terms, easy online interface & competitive price. Fortunately, I have not yet made a claim, so have nothing to share in that regard.
Review by John Mock
We were delayed 48 hours by Malaysian Airlines in Auckland and missed two days of a tour which required significant rebooking and loss of 10% of the tour. Malaysian Airlines refused to accept any responsibility. All 1Cover would reimburse was $210.00 for an Auckland motel, very disappointing.
Review by Tua Numanga
Quick and easy to apply. Good coverage for our needs and good price too. Great speed and response to application. Will definitely use again in future.
Review by Donna
Took cover for trip to US. Rental car broken into and items stolen. Took 8 weeks of emails back and forth to be told not covered cash items not on our person. This after being asked to chase up police report from US, provide bank statement to prove cash withdrawn and stolen. Receipts requested for items bought as gifts so no receipts available (irrelevant of policy stating original receipts not always required). Jumped through all above hoops to be told not covered as cash stolen has to be on your person and $200 limit on other items stolen in day light hours. Ipad pro was stolen worth considerably more than $200. They eventually offered $405 in total less $100 excess 5th June. Still awaiting payment of that 19th June. Yet another email later and they still havent processed payment. Do not use this company. Rubbish communication, rubbish customer service, they dont even know their own policy and demand useless information.
Review by Wendy Broomhall
Wouldn't use anyone else they are the best only ever had one claim handed it great so always used 1Cover Thank you
Review by JANI WILSON
I've used 1Cover about ten times. The policies are comprehensive for where I go and what I need to do
Review by Kerry Buckingham
Our international flight got cancelled and brought forward 11 hours and 1 cover would not cover the cost of altering our domestic flight to get to our international flight. Very dissappointed
Review by Haden Benseman
I got the insurance whilst travelling and had only planned to where I knew where I had booked. Therefore, I would still need to extend later on.
I have an email from 1cover saying if I want to extend my cover I can.... Although, I could only ring the New Zealand landline number and give my reference number. Only trouble is... I'm in Italy with no way of calling you!!!! Funny that.
I flew to Thailand, went without insurance for a few days until I looked online again. I thought the price was quite expensive therefore looking at other insurances.
Not to mention, 1Cover has a 72 hour stand down period (I think off the top my head) and I found one that gives you cover straight away for cheaper.
If you wanted my business (which I generally go with 1Cover) you should have made it easier for me to extend my insurance, not me looking for another one. Normal business skills really...
Review by LAYNE COLSON
My son ended up in a Bangkok Hospital due to a stomach infection. The Team at 1Cover were so helpful! They put my mind at ease, they paid the 'bill' before he had even left the Hospital. I would also like to commend them on the follow up calls not only to myself but to my son. I even got a call on the day of his flight home to check that he was able to make that flight. thank you 1Cover, I will be singing your praises from the rooftops!
Melissa
Review by David Flanagan
Found 1Cover when searching internet for travel insurance and was a bit apprehensive but after studying it I found that they have good fair policies and are well priced. Very easy to apply for on the internet. Luckily I didn't have to claim, but I was confident that if I did have a problem then they would take care of me. Highly recommend giving 1Cover a go next time you travel.
Review by Terry Taylor
With one really simple call, all of our insurance needs were meet which gave us peace of mind that if anything was to go wrong we were covered. Which resulted in a stress free vacation.
Review by Judith Jenkins
I realised afterwards that I would have been better claiming from my personal insurance for broken glasses, as they provide replacement.
Review by Al'bina Avzalova
Cheapest insurance at the time of purchase. Fast service. All required information was provided. I would certainly recommend one cover to my friends.
Review by Vivia Schischka
The second time we have used1 Cover and we are again very satisfied with the price and the cover arranged. Fortunately we have no need to clain for any illness or inury so I can not comment on that part.
Review by Ian Story
Having used 1Cover on 3 occasions now I can now vouch for their excellent service. Never having had to make a claim before, we were unsure how things would be. I had a heart attack in USA last trip and so my cover was not cheap at NZ1200 for 35 days away in USA but when I got infected shingles around my eye and came home a day early, they covered the extra flight from Melbourne as well as all the doctors and medications in the US. You hear so much negative stuff about travel insurance but it was great to find it worked well for us. Sure we could have stayed in US and had a much bigger bill so maybe that helped. Still very impressed.
Ian
Review by Diane Brunel
Easy to compare and take out insurance. Have used 1 cover before. Never had to claim but would never go away without insurance.
Review by William Hale
Being injured and withdrawn from a planned holiday. 1Cover advised acceptance of my claim early and, after being presented with necessary paperwork, settled promptly.Thank you 1Cover
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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