See what our customers have been saying on Compare Travel Insurance.
Review by Tanya Wheeler
The usual insurance claim runaround of stressing trying to find receipts for two year old suitcases and all the usual crap every insurance company makes you do. Thought these guys would be different but apparently not as at the end after all the receipts... still get the message NOT covered by small print!
Review by David Comerford
After a number of years using 1Cover quite happily as the coverage and price was competitive I had to make a claim. The approval process was very rapid and most satisfactory. Will continue to use with confidence
Review by Colin Hedley
Ken Truong , was great assistance in seeing us through the claims steps from the initial phone call through to the last completed form.
Review by Nicola Gee
I was recommended 1Cover by a friend and now I know why. It was easy to buy the insurance, definitely a good price as I shopped around and then when I had to make a claim it was also very straightforward. I am very happy with this company and will be using them again in the future.
Review by Paul Way
Very happy with the cover we recieved and lucky we did because my daughter got an ear infection on the second day of a 10 cruise round the islands. Doctors are expensive on a cruise ship. 1cover covered it no problem and with fast prompt easy claim process. Will be using you guys again and reconmmend you to. Thanks Taryn
Review by Norm Emsley
A calming influence in a stressful situation would recommend 1cover to all. A very speedy and satisfactory result for all and communication with them was made easy by email...
Review by Ronald Manson
Ou claim was dealt with efficiently and we had good dialogue with contacts in the office when we required information .
Review by Rothmony Taing
Obtaining a policy that suits me was easy. Making a claim was also easy. I spoke to a representative over the phone and was told whether or not my policy covered the event that occurred and was emailed the list of information I needed to be able to make the claim. Overall, was very happy with my experience with 1Cover.
Review by Edward Wilson
We haven't needed to use the cover (thankfully) previously, but were totally impressed with the ease and speed with which the claim was processed. We'll certainly be staying with you for future travel requirements - thank you!
Review by Elaine Jeffries
Unfortunately we had to make a claim. The claim was very easy, we submitted the form on the Wednesday, had a text response saying they had received the claim next morning and the claim was accepted in the afternoon. Payment was made within 7 days, Thank you for not adding to our woes.
Review by Geoffrey Cox
Excellent system of online claim form Very good communication and refund was in account when you said it would be.
Review by Antony Cooper
Took a while to get all the details that you required to complete the claim but was resolved finally
Review by Pamela Pointon
The few times we have used 1Cover have always found it value for money compared with other companies and very fortunately we have never had to have a claim.
Review by Graeme Percy
While in Melbourne last week we sighted taxis advertising your brand on the rear boot of their cabs. They really stood out and made a very clear statement. Well done as we rate your brand as the best in the travel industry of which our Travel Agency Franchise is very aware of . We make this statement having traveled 6 times around the world. Visited 76 countries and done in access of 30 trips abroad.
Regards,
Graeme & Irene Percy
Review by Elsie Naomi Blackman
I have been traveling my whole life and more recently have been living overseas. This has by far been the best experience I have had with any insurance company—I can't say enough good about 1Cover and recomend them to all my loved ones.
Review by Margaret Dempsey
This is the third time I have used 1 cover and it is excellent cover for over 70's I have had no reason to put in a claim so cannot comment on that
Review by Gwyn Sorensen
I found my claims process very efficient and helpful all done by email. I did not send all the info and got help on what I needed to do to complete the claim process
Review by Wim Voschezang
Forwarded all necessary paperwork via email & refund was paid within 1 week - thrilled!! thanks. Travel insurance was well used this time!!!
Review by Joy McKenzie
If anything you were too quick to settle the claim. I had forgotten to note that the amount claimed was in Aust.$ - we were paid out the amount in NZ $.
still quite happy with the cover though.
Review by Stuart Read
easy online and simple website .
great email and txt confirmation.
good rates for the coverage options.
coverage options were sensible .
very suitable for my Australia trip.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
NZ
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