Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Above & beyond incredible!

We experienced the most fantastic service & support after a terrible accident in Italy recently. A horrifying experience was made positive; thanks to the entire team that ensured my husbands health, safety and comfort was a priority for the urgent return home. I felt completely supported every day & appreciated the wonderful advice & regular contact. Thank you to everyone on the team for your caring & professional assistance. We will always recommend you to travellers because of the service that was above and beyond incredible.

Cost effective and relable

My wife and I have used 1 Cover several times and are very satisfied. We have found them easy to use, cost effective, and twice when we have made claims there have been no issues.

peace of mind

although i did not use my travel insurance - it was good to know that it was there for peace of mind should i have needed

Glad I had it

Due to a storm impacting flights we very nearly had to claim, however in the end everything went well. Thanks.

Prompt efficient service

Took out domestic travel insurance at a very reasonable rate. Never had to claim on travel insurance before, but this time I incurred significant costs due to weather disruptions. Claims process was smooth and hassle free. All sorted online, paid out very quickly

Highly recommend!

Easy to purchase appropriate cover immediately online with clear and easy to understand details of what the policy covers. So simple and stress free. Recommended to me from previous customer and I will now be recommending 1Cover also.

Affordable

Have always used 1Cover when travelling as very affordable.
Had to make our first claim, approved in 2 days and settled in 5.
Thanks 1Cover

Great value

Thankfully we did not need to make a claim while away, but we found 1Cover to be a comprehensive travel policy at an excellent price compared to most others.

Great service and awesome product

Very happy with one cover service and product. We will use this again. It was fabulous for families as we didn't need to pay for the kids and so increased our cover. Thanks one cover

Great value for money

My partner and I were doing a 3 week trip overseas and decided to go for 1 cover, their policy seems more comprehensive than the competitors and they offer good value for money.

User friendly website

Fortunately I didn't have to make a Claim but felt secure with the Cover I had for a reasonable cost. I found it very easy to get sorted on the Website and would use ICover for future travel insurance.

Great cover for less money

1cover provides great family cover for less money. Website application is spot on. And common pre-existing condition are covered. I am very happy with 1cover

Hawaiian Holiday

We used 1Cover for our recent trip to Hawaii and needed to make a claim when our son had to go to hospital. The 1Coer team were great at every stage of the process. We rang them while in Hawaii and they were very helpful and by the time we arrived home the claim had been processed and approved already!

Great price and excellent service when things went wrong.

Trip to Perth and then onto Bali planned for husbands 60th birthday, booked for months, and the day before we travel he gets diagnosed with appendicitis!
Once all the paperwork was completed (a very easy process) and lodged, refund was deposited within 2 days. You can't ask for better service than that. We will definitely be using 1Cover again

I always use 1 Cover

Following a terrible experience with another travel insurer I changed to 1Cover and have used them many times since. Their help with a medical issue requiring hospitalisation in Cambodia was enough to make me a life long customer.

Touring USA on motorbike. Over 74 years old.

Wow! They actually covered me!
Stuck in Denver Airport after midnight, flights cancelled, total chaos, 24 hour delays. Missed flight to NZ. The only hotel with a room cost over US$235.
Called "1cover " in NZ from my iPhone. Instant reply and approval to take the room subject to the NZ$100 excess. Pretty good eh!

Awesome Service

We had taken out 1Cover Insurance for a trip to Bali. The week before we were due to fly out my son had a specialist appointment & we were told that he required an urgent surgery & would be in hospital for 3 weeks. We provided 1Cover with the relevant information & our claim was accepted & paid out without any undue delays. Great Service.

Outstanding communication when I made my claim and finalised in 48 hours.

I would highly recommend 1Cover and I will be using them again on my future travels. After my son had an accident while in Hawaii requiring an ambulance and hospital visit to A & E. My claim was hassle free with good communication and closure within 48 hours of claim made.
Thank you 1Cover 😀

Claim= heart attack before travel

Barry had a heart attack and was hospitalized shortly before we were due to travel we therefore had to change travel to later dates incurring additional costs. I Cover processed our claim in an exceptionally quick time. We highly recommend them and will certainly use them again.

So Easy!

Five minutes and I have my travel insurance sorted! Most times it's not needed, but the feeling of security whilst travelling abroad is worth it's weight in gold. (My kids feel more confident too when I set off on one of my adventures)