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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Prompt response

Few days after i arrived in Canada, i started to feel unwell. I communicated with 1Cover regarding health coverage, process, etc. I received a reply right away. Their 24/7 customer service assistance were monitoring me too.I did not avail of medical treatment though as i felt better with home remedies. I will surely recommend 1cover.

Return date

I was confused by the "return date". I put the date in which I fly out of America to return home, with was a Friday night. I got an email the day before (Friday morning NZT) saying that my insurance is finished.
Return date should say that that is the date in which you are back in NZ - maybe it did and I didn't read it right.
But I was without cover for the last day, and then the 2 days lost in travel on the way home.

A plus

Always use this cover highly recommend no fuss easy to apply for fast reply with cover a plus sevice

Easy Peasy No Fuss Insurance

1Cover is a great option for a straight forward, comprehensive insurance plan. Easy to get a quote and to go through the whole process.

very helpful and easy to follow steps when applying for cover.

On arrival home, my wife thought she had lost a hearing aid, she emailed 1cover, got an immediate
response. luckily she found the item which she had mislaid. response from 1cover was positive. I would use them again for cover, no problem. thankyou.

Very Friendly Staff to deal with.

I had to do Pre Existing Condition and this did take a little while as sent it back but it got mislaid all was sorted fine .

Change of arrangements due to terrorism not covered

Hello, I recently travelled to the UK and Europe. Just after I arrived there was a large scale terrorist attack in Manchester then the day I was due in London there was another attack in the area I was staying in. Due to these reasons I changed my travel arrangements to return from trip early, as local authorities were advising another major attack was imminent and didn't feel safe remaining in London. This cost several hundred dollars. 1/cover does not cover me for this. With the situation as it is in today's world with occurrences such as this, I find that pretty unreasonable. In future I will choose cover with an insurer who will protect me from this type of thing.

Singapore

We decided we would give 1Cover another, notwithstanding our poor experience with creative dismissal of a claim in a previous trip.
Buying insurance was seamless. One of the attractions.

Smooth, efficient, helpful claim service

1Cover's policy document and instructions were easy to follow and the claim process was well supported by helpful staff.

Emergency medical claim

We have had the multi-trip international coverage for several years and once required emergency medical treatment in the USA after an accident with a plate glass window. The claim process was simple and efficient. We had zero hassles. Highly recommended.

Very Impressed with A1 cover

We were very impressed with the communication when ringing a1 cover as we couldn't fly due to sickness when overseas, they rang to make sure we were ok.
When we returned home to NZ, we sent our receipts in and were happy with the quick service.
We would highly recommend A1 cover to anybody.

Easy to use and very competitive on pricing.

I have used 1Cover several times now and have always found them to be very competitive and easy to use.

Excellent

Booking very easy and quick, excellent customer service, price affordable and great follow up. Always use 1cover and strongly recommend.

Easy to deal with

When my trip needed to extended 2 days before contract end 1cover added the extra time to my contract even though 7 days notice is in the contract. Thank you 1cover, your the most easy insurance company I've delt with.

Ease of use

Easy to access. Paid up instantly for a claim made a couple of years ago. Will keep using this company.

Painlessly easy to change dates for the same policy number and received a refund within couple days.

Was painless and easy to modify the date after ringing up 1cover. I just explained how I mistakening selected the wrong month online. They reissued the same policy number with the correct dates and I received a credit back on my credit card within a couple days.

So easy and friendly will definitely use again.

I used another insurance company on my first trip and had nothing but trouble! I did not know it could be this easy... Thank you one cover will definitely be using again.

So easy and friendly will definitely use again.

It was the best value and easy to access! They were so friendly. I will be telling my family and friends to use 1cover. Also the policy was very simple to understand. So thank you 1 cover!

Reasonable cover

Easy to get the cover required for overseas travel for over 70's. We transferred from SCI when they changed requirements, even though we were members.

Feeling of Security

Once again it was good to have 1Cover in the background. I didn't need it on my latest trip but it was good to know it was with me all the way!