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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

EXCELLENT COVER FOR MY AGE

I found that 1Cover Travel Insurance was an excellent one for me to buy. I have not used this insurance company before, but will do so again.

Easy to use

Great prices and very easy / quick to apply. Helpful when speaking on the phone. Have used twice now. Happy both times.

Easy value for money peace of mind

We took this out as provided full cover for our NZ holiday at a cheaper price than rental car insurance only. Well worth it for the peace of mind.

Straight forward policy

It took us few seconds to purchase our insurance online. the policy we choose were straight forward to us. We highlighted what cover we must have during our trip and left out what we didn't need.We returned home safe and sound. I like the $25 fee to avoid excess fee.

Great 'peace of mind' cover

While we had no need to make claims the 'peace of mind' having great cover allowed us to relax knowing we had great protection. THANKS 1 COVER.

price is competitive

Website link is user friendly. Customers can easily navigate and see the cover. The multi-trip is also easy compared to other insurance.

Next trip I will look for a cheaper deal for us over 70s

Sure, us "oldies" are more liable to claim from falls and illness etc, but we don't do all those crazy adventure sports that the young do. I feel that the loading for us oldies is unfair. We are going to Aussi on June 14 for 4 months. Would you like to quote?
Regards,
Keith & Glenice Newton.

Read the Terms Carefully

In general, my experience has been ok. The customer service has been good and the response on my claim that I made was very good. What let them down was the misleading way in which they advertise how much you are covered for. Unless you carefully read the terms which aren't shown clearly when buying the coverage you may be left short changed. It states with their comprehensive coverage that you have $15000 of luggage and personal effects coverage. I had a phone, watch and cash stolen which came to a total value of 3200 roughly. They ended up paying out 1900 due to to coverage limits that they have on individual items which once again is not stipulated when you're on the buying page, you have to read their terms very carefully. Will not use again based on this experience unless they are interested in touching base to look at assisting further.

Awesome insurance company

Straight forward and affordable company, and when It came to claiming was an absolute breeze - very much appreciate it!

Reasonably Priceed Reliable Insurance

Travel Insurance if choice now. Recent holiday in Fiji was a great success and no need to claim anything but good to know that 1Cover was with us all the way! Have had a previous claim with 1Cover and this was sorted with minimum fuss and to my complete satisfaction.

Fantastic Customer Service

While overseas I changed my travel plans and added a trip to Singapore. The customer service team were fantastic and updated my travel cover via email. It was simple and hassle free. Thanks heaps to Miller and Kerry!

So easy to book travel insurance!

We've used 1 cover in the past and will do so again - the cover you get for the money is excellent so it's really good value. Great to also get an email on our return asking if we had any issues/claims. Although we didn't, I have no doubt that they would have been handled well.

Friendly efficient service.

Once my trip had commenced I needed to extend my travel policy. With 1Cover it was no problem. My emails were answered promptly and the cover extended.

Really first class travel insurance

I have used 1Cover often but have never had to claim. There must be a Guardian Angel watching over 1Cover customers!!

1 Cover is the way to go!

1 cover is so easy and what you pay for it is very affordable. Will always be my number one when we're travelling. We don't even bother searching for other options.!!

Happy Customer

Never had a problem requiring a claim but confident that if/when I do it will be dealt with professionally.

I always go to 1Cover without a doubt

1Cover is who I use when wanting Travel Insurance. They are affordable and their Cover plans are very comprehensive so I always know that should the need arise I will be looked after.

Very misleading policy wording

I thought that I had no-excess medical cover with my "comprehensive plan" however as I can understand from the inarticulate person who called me earlier I am in fact not covered and the no excess medical category applies only if I had called a third party australian insurance compnay at the time of treatment or something to this effect Your employee who called me is not fit for the job. please review the taped call.

Too easy...

Value for money as it covered everything I needed without having to request add-on's (Diving and Medical evacuation). All the information can be found on the website printed clearly and honestly (unlike other providers where there's more "fine print" than not). I did email with a question and it was answered accurately and quickly.

Did not need to use insurance.

I went away safe in the knowledge that if anything happened I was covered. Thankfully nothing did. I will use 1Cover again next year.