Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Great insurance

Easy to purchase, affordable price and fast claim process. I will use again for future travel. I will recommend too.

a good review

being a long time now elderly traveler with nil claims
experience i am purchasing a piece of mind hope fully never having to experience a true customer service claim cheers Terry Wong

Travel Insurance

On the odd occasion it was hard to get through to someone who could help me, but overall it was very pleasant to deal with 1Cover. Straight forward policies, easy to understand. Thank you very much 1Cover, happy to use you again in the future, and to recommend you to other travelers.

good

Cheap comprehensive insurance giving you piece of mind. Haven't had to use it yet (touch wood. easy to buy online

1Cover provides confidence when travelling

Satisfying we are fully covered should there be a mishap, fortunately no problems over the years we have used 1Cover

great cover

it was an easy policy to purchase and a great price for our family group. Thankfully, we never had to make a claim so can't comment on that.

Fine

Didn't need to claim but was easy to purchase. Friendly customer service when I had questions about our multi country cover options.

No problems this trip happy to use again

rating based on previous support and costs this trip no claims which we prefer but its good to know support is there

Easy to make a claim

Great service when I rung to ask about claiming & quick payment of Insurance Claim.
Will defiantly go through 1 Cover next time.
Thanks

Easy

The process of obtaining the travel insurance was easy and fast online.
We researched other insurance providers and found 1 Cover to be good value.
We have never had to make a claim so cannot review their performance in that area.

India and back

This is the first time i have used one cover and as I had no reasons to make a claim I can't make any comment on the review process. Still there is a bit more travelling left to do

1cover excellence

We had a small medical claim caused by a visit to a hospital in Slovenia.
When we got home we filled in the online claim form, attached a copy of the receipt and it was accepted and paid out within a week.
That's service!

quick trip to Raro

As always so easy to get cover and sort on line, makes the smaller but important things easy to do.

easy, good price

I needed to change one of my destinations at the last minute , it was no bother at all. I did it through email with immediate, friendly help

Items not covered...wording misleading!!

Disturbed to find that my husbands new hearing aids worth 9K were not covered and neither was my engagement ring worth 7k!! (would have only paid out $250 if it had been lost) These were both had current valuations and were notified to them.

Luckily neither were lost on the trip!!!

still waiting for the claim response

It took time to claim for our medical travel insurance as our son got hospitalised during our travel overseas.Still waiting for the reply. Waiting for a refund for all the expenses if possible.

Easy

Affordable ,piece of mind cover ,used the every time I travel ,lucky I have never had to claim .thank you One Cover your the best .

Lost Baggage Summary

Used a toll free number to find the where abouts of our luggage over the first 3 days and ran up a $600 phone bill. Now advised by 1 Cover they they will not cover this expense. Feel totally cheated on a legitimate claim after we toughed it out while waiting for our baggage and not claimed for anything else. First claim I have made over several times use of 1 Cover. Will never use again.

Should of claimed

I did have an accident, fell on my side and probably a couple of cracked ribs, we were about to board the Rocky Mounteer train so just took lots of pain meds, and the thought of going to,hospital with a possible stay was my choice not to, then hit my foot on my bag and sure I have a broken toe! I've never had to make a claim nothing has ever happened when I've travelled and usual just go with the credit card insurance, The one time Ive paid for insurance I didn't make use of it.

Simple and easy

I did not have to claim but 1Cover was by far the best value for money and easiest to purchase.