Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Safe in the knowledge

We are happy to endorse 1 Cover as we have used them many times over the years (no claims yet !!). Friends we know have used 1 Cover and have had no issues with any claims they have had. One friend had to fly back to NZ after a family death and they cannot speak highly of 1 Cover with the help they received from them

Value for money, unfair and unrealistic payout.

value for money, but when it comes to claiming the value paid off is not reasonable. My $300 worth of Rayban claimedand I get a pay out of $113 even thought thet were 3years old how can i repair or replace it with a similar rayban for that price. I feel payout should be realistic keeping in mind the cost to replace if repairing is not an option with certain items. Everyone knows everything is not repairable. I am sure 1cover could have done better. This was my 2nd travel cover purchased within 6months. Would have really scored more if a relaistic price was paid for my Rayban..

Would recommend anyone to use 1Cover

Very easy to take out. Even with the extra work of adding pre existing conditions it was no problem. I have recommended 1Cover to friends.

Very simple!

So very simply, just send my receipts in and had an email back within a few days with the approval.

Easy dealing

Have used 1Cover a number of times now and found them quite easy to deal with on the odd time I have had to make a claim.
The one thing I would like 1Cover to look at is their initial reply email when making a claim. If you send some but not all of the details required for a claim the response asks for the information again

They got back to me fast

Broke my glasses on holiday, wrote in to find out what I needed to provide to initiate a claim and they got back to me the very next day.

Money well spent

I have used 1 cover many times in the past ,this time i needed to make a claim and it wasn't too difficult to do .i had very good service along with a good outcome and will definitely continue to use 1 cover for future travel .

Prompt and helpful

We had travel insurance. Our connecting flights got cancelled at the beginning of a two week trip which included many bookings for accommodation, car rental, flights, water taxis etc. The weather forecast was not predicted to improve. I rang 1COVER to find out what our options were. Incredibly helpful. Informative and friendly assistance. Promptly emailed any documentation that would be required should things not go according to plan. Fortunately our connections worked out the next day and a great trip was had. Excellent prompt service and peace of mind. Will definitely insure with 1COVER again.

Always use 1 cover

I always use 1 cover for travel insurance, they have great rates & always been very helpful with the claims I have had to make

Claims experience

We were very happy with our medical claim, all went through smoothly & 1 Cover paid straight away! Thanks

a great price

nice to know that you are getting great cover at a good price ,lot of other companys are a rip off
thanks

Easy to sign on and peace of mind comprehensive cover.

I didnt need to use the insurance. Got close with a food allergy and got medication it was a simple procedure.

Really helpful!

I recently went to Thailand and got a stomach bug and injured my leg. They had a free phone number in Thailand which made life so much easier as I could speak to them then they would liaise with the hospital on my behalf. They emailed and called and made sure I was looked after the whole time.

Great price

Reasonable price, easy to buy, great follow up. Easy to understand, haven the had to make a claim, but great peace of mind

Travel Cover

Took out this Cover for a recent trip.I found their website informative and was easy to fill out the Cover I required.Also recieved updates on emails and welcome back.The price was great also.Recommend this Company for your travel Insurance in the future.

Very easy to obtain online

Very easy to look up and get an estimate online. It was a very easy process to apply for. They accepted pre-existing conditions that my other estimates did not.

Excellent cover policy

We have used 1 Cover for our past 6 holidays and only had to do one claim in that time but they are a fantastic insurance policy while on holidays especially as we have a diabetic daughter...peace of mind while travelling!

excellent service

I can wholeheartedly recommend 1Cover for travellers. I've used it personally and also for other family members travelling overseas. We could have not asked for more caring and prompt service for processing claims when our daughter was injured overseas during a biking accident. 1Cover kept in touch with us during the weeks following the accident while I daughter was placed in ICU in the States, incurring extensive charges which we could not have afforded. We had enough on our plate without worrying about medical bills. Thankfully we were able to leave the medical payments with 1Cover to sort out for us.

Excellent experience. No negative comments at all.

We have no claims experience, thankfully. The sign up was simple and we were confident all was covered. Cost, reasonable.

Small Claim Settled Quickly

I made a small claim for a health issue, the claim being about twice the amount of the premium. I submitted the documents attached to an email, and the claim was approved and paid quite quickly.