See what our customers have been saying on Compare Travel Insurance.
Review by Stephanie Maree Jane Harkerss
One cover have been terrible to deal with from the start. When I required assistants overseas I was told it was outside of office hours and I didn't qualify for "emergency assistance" considering I required surgery I would say it was an emergency. Now after submitting my claim over a month ago I am still waiting for my rembursement, after being told on four occasions now that it would be in my account the next day. Very frustrating! Would never use one cover again or recommend them.
Review by Colleen Nelson
Your staff are friendly, helpful and a pleasure to deal with. My experience with 1Cover has always been great, I wish more companies were as easy to do business with - I would book travel insurance with you again, many thanks 1Cover :)
Review by Peter Stevenson
Still waiting for a promised payment which is less than half of what I claimed. I did not expect an airline flight delay reason (operational requirements) to not cover me for my need to repurchase my return ticket. Read the small print and interpret it as the insurer will!!! What policy will cover this area?
Review by Gary Harvey
I found it easy to deal with as long as you can provide the proof needed I can't see anyone having too many problems.
Review by Clement Courtney
Appreciate having cover at age 79 and pleased to be able to talk to actual people on the phone when not computer savvy.
Review by David Buxton
Our flight was delayed one day due to fog. Claim paid quickly and hassle free for both food and taxis. Call center was helpful in confirming what we could claim at the time it occurred.
Review by Andre Van Der Spuy
I switched to 1 Cover for my travel insurance after an awful claim experience with Southern Cross about 4 years ago. At the time the SC insurance was about $20 cheaper for the same perceived cover. NEVER AGAIN. I have used 1 Cover since then wit all going well and no reason to lodge any claim. This however changed on a recent trip to Malaysia and Thailand, where extreme weather influenced our trip. Whilst it was difficult to identify individual loss, the incident did cost us. 1 Cover took a global view of the problem and compensated me for the difference in costs due to these changes. A very BIG PICTURE view of travel insurance and one which will assure my future business
Review by Eloise Herlihy
Had trouble calling from overseas. I called the right number the IVR option wouldn't recognise the options I was selecting.
Review by Elise Whitson
The emergency claims enquiries team and nurse were excellent. I always felt supported. The whole process was straightforward and fast.
Review by Madhukar Narain
Service was great and clear to what was happening and what i needed to do.
Made the claim process easy!
Review by Robert Morris
Although some effort was required gathering the information together to make the claim, this problem lay with the airlines who were most unhelpful to say the least. Your online communications were clear and the claims officer who did speak to me directly was direct, clear and very helpful. Although I was unable to recover all losses, 1 cover did reimburse a significant component. Thanks
Review by Holly Coppen
I had to make a claim and the whole.process was absolutely terrible and very stressful. There was a huge lack of communication and I'm very unhappy with the service I got. Will never use you or recommend you again.
Review by John Cameron
My claim was handled quickly and fairly. At first I was told no excess would apply to my particular circumstances (they volunteered this) but when the claim was settled the excess had been deducted. When I questioned this I was told 1Cover had made a mistake and the excess should/would apply. I accepted this but later they contacted me to say they would honour the original communication and refunded me the excess. Naturally I was pleased and now feel I will purchase travel insurance with them again, I thought that was a decent thing for them to do.
Review by Nataliet
This is my first experience with lodging a claim with 1Cover. Very happy with the outcome. Thank you very much
Review by Reginaldo Jose De Azevedo
1cover says: "Our aim to give customers a personal and stress-free claims experience." and it was an absolutely stress-free claim.
Review by Colin Marsh
My husband and I travel quite a bit now being semi retired, and I always go to 1 Cover for our insurance. About 18mths ago while in Europe we were robbed of hubbies camera case and all his equipment and other electronic devices, we were devastated not only from the shock of the robbery but from the loss of trip photos and gear. I cover were excellent , I notified them and when I got home and found documentation of things lost, they didn't hesitate to reimburse for our loss. They were so understanding as we couldn't get a Police report anywhere in Rome and they seemed to understand this.
Apart from all this the rates are fantastic you wont find better and no one hassles you while you are trying to make up your mind.
Keep up the good work , will never use anyone else.
Review by Betty Masterson
Unfortunately I was unable to travel but the staff were so helpful with my refund and everything went smoothly over a difficult time. Thank you.
Review by Craig Koning
I've used 1-cover a fair few times now. Including a recent trip to the states.
My last trip lasted 5 months and at the end a flight was cancelled due to weather.
1-cover advised me on what to do and they paid me back my costs after a few weeks processing.
Thanks.
Review by Alan Hepburn
We like to make sure that in an emergency we are covered, we have not needed to make a claim yet but the peace of mind is invaluable.
Review by Aaron Johnston
My camera suffered water damage and was completely ruined a few days into my trip to Hawaii. It was covered by my insurance plan, and 1cover offered exceptional customer service which helped me to feel reassured during the quick claims process. I am really thankful that I used 1cover as my insurance provider and I will always use them in the future. I will never twice about purchasing insurance for an overseas trip again!
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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