Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Fantastic

I was unable to go on my holiday. 1Cover were amazing and I was reimbursed within 3 days. I would have no hesitation to recommend this Company to any of my friends

Effective, efficient and highly recommend

Very efficient and quick. Customer friendly. We have had once incident of claim and it’s been handled well. Full marks, we have always used 1Cover and will always use them . Highly recommend.

Hidden Exclusions!

Have used these guys frequently, and fortunately never had a claim. However my experience was somewhat soured recently, when we were due to travel to Bali.
When I called to enquire re cover, was informed in no uncertain terms that we would not be covered due to volcano activity for any delays etc, even though I had purchased back in February. When asked why was advised that we should have known and that it was on their website. Interesting that I now note it is obvious, under travel alerts, "Mount Agung,Bali". At the time I purchased, no sign of that, yes maybe if I had gone looking on the site, I might have found it. Interesting that after ringing, and making my feelings very clear, it is now obvious. I believe that when anyone applying for a destination, they should be told up front, if there are exclusions for that destination, it wouldn't be difficult!
Luckily, no disruptions, but not happy with the lack of clarity as to extent of cover!
The industry I work in, we have to be very clear about hidden issues not obvious to inexperienced persons, perhaps 1Cover, and the industry in general might like to consider similar?

A competitive and easy process for Travel Insurance

We had no problems when taking out the policy and when querying a possible claim they were very helpful in the process required.

The go to travel insurance.

I choose 1Cover Insurance everytime I go overseas and have been satisfied every time. Their web site is so easy to follow.

Happy again

I have used 1Cover for many years and always find them helpful and always good communication. Luckily never had to use their clams

Nice and easy to apply

Nice and easy to apply for travel insurance, I did not need to claim but will use 1 cover again

Hospital Visit

The team took the worry of flight changes and costs out of the picture so that I could relax and spent the time getting better and not fretting!

Not overly impressed with first call to insurance company

We missed a flight from LA to NZ - delayed for 2 days!
Obviously lots of added costs involved, I must say that I was not impressed with the way a young lady at 1 cover handled my first call. The call did nothing to put my mind at ease and she informed me that it did not sound like we had anything we could claim for under our insurance and that we should basically tough it out.
I also found it difficult to find out what we were entitled to after the issues arose, I felt that the company clammed up a bit and that we were a bit of a hassle.

Quick and Easy

Great service. Both my husband and I have had cancer and we were given the option of taking this out of the policy and keeping the premiums the same or including it for a small increase. It was quick and simple. We appreciated the reminder to renew our insurance if we were prolonging our holiday, something that has happened in the past. Thankfully we did not need to claim for anything this time but I am sure that too would have been quick and easy.

Peace Of Mind

Was super concerned about travel insurance, but felt secure when using 1cover should anything have gone wrong. The website layout made it easy to use, instructions were clear and the process was fast.

Peace of mind

Travel insurance is a must have, so when looking for travel insurance, the requirements are - comprehensive cover with no fish hooks, we didn't have to claim for anything, but hopefully our coverage was adequate.

Simplicity

I found being able to do insurance for three trips at the same time and over the phone, including pre-existing conditions, very simple with no forms to complete.

1Cover provides confidence when travelling

Easy to purchase 1Cover insurance online and having the confidence that we were covered for everything especially when taking extra children along as well as our own. Over the years we have used 1Cover have never had to claim but knowing we were covered is peace of mind.

Well priced insurance

1st Cover was easy to purchase from online with good communication and competitive price. Fortunately I did not need to claim so I can't rate claims. I shall purchase my future travel insurance from 1st Cover.

Easy to apply and a good product

The product is easy to purchase and is reasonable value for money and goid cover. I have only had small claim a few years ago with very little issues

We were in a pickle after a delayed flight

We were delayed in LA for 2 days, no luggage and given a voucher by our airline for a night in the roughest part of the city, we did not feel safe in our accommodation. Rang 1 Cover and were told that we had a bed for the night and that we should be happy.
1 Cover did nothing to help and were evasive when we asked as to our entitlements under our insurance.

First time user on friends recommendation

Very pleasantly surprised at the ease of buying travel insurance.
Questions for pre existing conditions more inclusive and accepting of long standing, medicated conditions.
Have health insurance with a major provider I have regular check ups and seek second opinions if any doubts however this means I am more aware of any potential health issues/concerns. I am then obliged to declare any “known” issues which works against those of us who spend the money to keep on top of our health.
This was not as discriminating with one cover.

Great service and very friendly and helpful staff

We were about to claim but then my son managed to get better they were very understanding and were in contact with us every step. Seriously A+ service

Once again an uneventful insurance experience!

Bought insurance for grandparents and 7 grandchildren travelling together. Easy to purchase, pre-existing conditions listed and covered automatically - gave such peace of mind. Total value for money. Highly recommend and will definitely use again.