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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Great Service

My husband and I used 1Cover Travel Insurance on our recent trip to Australia. Unfortunately I injured myself when I fell down some stairs but claiming with 1Cover was so easy and quick. We would definitely use them again.

Peace of mind

Agent spoken on phone was very helpful and recommended appropriate cover for myself and husband who was traveling separately. When we had health concern prior to travel and were uncertain as to status we were reassured that should we not be able to travel it would be covered giving us peace of mind.

easiest application to ever fill in having had a few heath issues.

Needed to claim flights back as I needed to cancel trip due to health found them easy to deal with

Easy to book over the internet you can do this at any time and date

We have no experience with claims because we have had no claims so far. The only request that I would like to make is: why do frequent travelers, as we are, have no discount at all when booking a travel insurance every time we go away. At least 2 per year. I would like to receive a reply with explanation.

Very efficient system for processing claims

I can not thank you enough for processing my claim so efficiently. It was simple to complete on line and I appreciated feedback when I attached extra information.Thank you

cancelled trip due to health.

i only use 1Cover insurance and have never had to make a claim until now, thank you so much for making it so easy, of course would rather have my trip but not to be this year due to health, thanks once again.

Easy Claims Experience

After having to cancel travel due to elderly mother taking ill & having to return home I had to claim for cancelled travel arrangements. 1Cover claims was easy online & payment made quickly.

Simple and straightforward

We had the unfortunate experience of losing valuable items on a recent trip. The stress and worry was just so much but it was really good that the insurance claim process wasnt a hassle. They were responsive and given all requirements were submitted, the claim is processed very fast. We definitely will stick with them as we are frequent traveller.

Rarotonga dream crashed

Unexpected death caused us to cancel our trip to Rarotonga to celebrate a good friends 60th birthday. Very pleased with the helpful staff and ease of the claim process.

Great to deal with

A great company to deal with especially as I have a pre-existing condition. Using other companies made travel impossible given their premium loadings.

Recommended

Was struck with kidney stones in Thailand and required urgent care. 1Cover were easy to deal with and handled everything for me. Recommended.

Efficient service

Excellent service provided on two occasions I contacted 1 Cover Travel Service. Cant fault service provided, Would recommend to others

Good communicator on the phone inquiry.

Applying for Travel Insurance was very easy. Documents emailed promptly. I travelled safely, didn't need to claim anything. I would use 1Cover again.

Excellent

Excellent service as usual.Highly recommended to all our friends and acquaintances. Keep up the good work. We will continue to use 1Cover.

Excellent service

1Cover provided me with excellent service.
I have already recommend 1Cover to a friend who has taken out travel insurance cover with this company.

Motor accident Hospitalisation and recovery in India

Advice for hospital review because of emailed xray was great. Payment of hospital bills and ambulance transport great. Level of care excellent (attended hospital customer care review meeting with senior staff after positive feedback). Flying out relative to assist during recovery to fly great. Bit of confusion over return flights - waiting on confirmation from me resulted in extra days stay as seats taken. Suggest book seats and tell client to get there ! Expectation of contact via phone is an issue - many places can only get intermittent/slow internet. Emails sometimes got lost. Suggest improved linking of emails to case number (ie automation if caseID in title) and alerting. Maybe IM chat in some form - easier for client when comms poor.
Overall, whilst some stresses experienced by myself and daughter at home (comms again) , it would have been far more stressful and medical outcome worse without your help. Not all my trip costs covered , but all my medical and accomodation and flight bills were - so very grateful.
Continue the great work at truly great rates!

I wouldn’t even look at other travel insurance

1Cover continue to impress me. Their online claim system, speed of claim payments and customer service are all great. I highly recommend them.

Great service

I found this so easy to do online. Very good value and the choice of two costs. I have used this cover several times now and will continue using when ever I travel overseas.

Trouble free insurance

Maybe 4th time i have used 1cover no problems. Never had a claim but rates are cheap

Great value

My partner has quite a few health issues. Another travel insurance company wanted to charge us 4 times as much for the same cover.
1cover was helpful and professional.