See what our customers have been saying on Compare Travel Insurance.
Review by Ray
My husband and I used 1Cover Travel Insurance on our recent trip to Australia. Unfortunately I injured myself when I fell down some stairs but claiming with 1Cover was so easy and quick. We would definitely use them again.
Review by Heather Ramsay
Agent spoken on phone was very helpful and recommended appropriate cover for myself and husband who was traveling separately. When we had health concern prior to travel and were uncertain as to status we were reassured that should we not be able to travel it would be covered giving us peace of mind.
Review by Louise Hailes
Needed to claim flights back as I needed to cancel trip due to health found them easy to deal with
Review by Augustinus Willibrordus Van Der Linden
We have no experience with claims because we have had no claims so far. The only request that I would like to make is: why do frequent travelers, as we are, have no discount at all when booking a travel insurance every time we go away. At least 2 per year. I would like to receive a reply with explanation.
Review by sheryll1
I can not thank you enough for processing my claim so efficiently. It was simple to complete on line and I appreciated feedback when I attached extra information.Thank you
Review by Karen Trevor Bunting
i only use 1Cover insurance and have never had to make a claim until now, thank you so much for making it so easy, of course would rather have my trip but not to be this year due to health, thanks once again.
Review by Nerilee Wightman
After having to cancel travel due to elderly mother taking ill & having to return home I had to claim for cancelled travel arrangements. 1Cover claims was easy online & payment made quickly.
Review by Og Em
We had the unfortunate experience of losing valuable items on a recent trip. The stress and worry was just so much but it was really good that the insurance claim process wasnt a hassle. They were responsive and given all requirements were submitted, the claim is processed very fast. We definitely will stick with them as we are frequent traveller.
Review by Tinny Dainty
Unexpected death caused us to cancel our trip to Rarotonga to celebrate a good friends 60th birthday. Very pleased with the helpful staff and ease of the claim process.
Review by Trevor
A great company to deal with especially as I have a pre-existing condition. Using other companies made travel impossible given their premium loadings.
Review by Michael Peck
Was struck with kidney stones in Thailand and required urgent care. 1Cover were easy to deal with and handled everything for me. Recommended.
Review by Leeann Whatuira
Excellent service provided on two occasions I contacted 1 Cover Travel Service. Cant fault service provided, Would recommend to others
Review by Judith McClintock
Applying for Travel Insurance was very easy. Documents emailed promptly. I travelled safely, didn't need to claim anything. I would use 1Cover again.
Review by Campbell Gill
Excellent service as usual.Highly recommended to all our friends and acquaintances. Keep up the good work. We will continue to use 1Cover.
Review by Barbara Cribb
1Cover provided me with excellent service.
I have already recommend 1Cover to a friend who has taken out travel insurance cover with this company.
Review by Nigel Byron
Advice for hospital review because of emailed xray was great. Payment of hospital bills and ambulance transport great. Level of care excellent (attended hospital customer care review meeting with senior staff after positive feedback). Flying out relative to assist during recovery to fly great. Bit of confusion over return flights - waiting on confirmation from me resulted in extra days stay as seats taken. Suggest book seats and tell client to get there ! Expectation of contact via phone is an issue - many places can only get intermittent/slow internet. Emails sometimes got lost. Suggest improved linking of emails to case number (ie automation if caseID in title) and alerting. Maybe IM chat in some form - easier for client when comms poor.
Overall, whilst some stresses experienced by myself and daughter at home (comms again) , it would have been far more stressful and medical outcome worse without your help. Not all my trip costs covered , but all my medical and accomodation and flight bills were - so very grateful.
Continue the great work at truly great rates!
Review by Rachael Carter
1Cover continue to impress me. Their online claim system, speed of claim payments and customer service are all great. I highly recommend them.
Review by Sandra Penny
I found this so easy to do online. Very good value and the choice of two costs. I have used this cover several times now and will continue using when ever I travel overseas.
Review by Kevin Mclarnon
Maybe 4th time i have used 1cover no problems. Never had a claim but rates are cheap
Review by Sharon Young
My partner has quite a few health issues. Another travel insurance company wanted to charge us 4 times as much for the same cover.
1cover was helpful and professional.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.