Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

My latest trip to Tanzania and Kilimanjaro

Well what can I say other that knowing I had 1Cover insurance during my East African adventure and my successful climb to the top of Africa Uhuru 5985m.at age 70, I didn't make a claim and despite the fact that I was unhappy about the higher premium owing to the fact that I had 2 titanium hips and a mechanical aortic heart valve, I thoroughly enjoyed the trip knowing that I was covered just in case something happened. I definitely be using 1Cover again.

Fantastic easy and reliable travel insurance

Have consistently used 1 Cover for our annual overseas trips. On our latest journey we had to submit a claim. Thank you 1 Cover direct for reimbursing our extra travel costs we had to incurr. You've definitely got some loyal customers here for life and will pass on our positive experience to our travelling friends.

Claims age limit stops at 84

My Mother broke her hip 12 hours before I was due to travel, she is 87, I was advised as per stated in the fine print which I had not seen that 84 years is the maximum age 1Cover will accept claims on.

Buyer beware.

Mythical Travel Insurance

Flight back from Sydney Canceled. Alternate airlines flying route. 1Cover decline "use same airline" rerouted thru different city 18hrs 2NZ

No I’m not happy

Clause whatever meant that because I left my expensive headphones in the safe and someone stole them they were not covered by the travel insurance so thanks

Easy

I found the process of buying insurance and knowing what I was getting straightforward, including getting medical cover for pre existing conditions.

When I had to make a claim while overseas, it was easy and processed / paid out quicker than the timeline given.

The one thing I thought was missing was a definition for ‘essential items’ - I had to claim for this when my luggage was delayed and was unsure how to know what was deemed essential. As it turned out my full claim was accepted anyway (clothing, makeup, accessories like sunglasses, etc).

Thanks!

Great cover cheaply priced

The only Travel Insurance we use. Cheapest prices and when compared with others better cover offered if the unexpected happens. 😊

Friendly, efficient, comprehensive and affordable.

I've used 1Cover many times for myself and family and always found the friendly service, ease of arranging and cost competitiveness for the cover offered excellent.

Easy

Always good to deal with. Website is very easy to use. Reasonable prices for a good level of insurance.

Travel Insurance

Did not have to make a claim so that was good. Never travel without purchasing travel insurance. 1Cover is great.

Best by far

Rates are competitive, the staff are helpful and the cover is comprehensive. Would highly recommend to anyone requiring a good deal.

Surpassed the rest

After dealing with a major brand for several years, their antiquated rating system for existing conditions caused for me to change. And a massive 60% discount from all the others.

1Cover simplicity

For several years now we have used 1Cover because of its simplicity of setup and breadth of cover.

We have made a claim

We have made a claim and have not heard back. Don't know what is going on. There could be better communication.

Helpful and flexible

After taking out the policy, I had to declare an addiitonal condition because of an unexpected event. Dealings were courteous and informative and I was relieved that I did not have to alter my cover as a result; I also now know how to handle this change in any subsequent applications.

Best travel insurance I have ever used!

Great prices and very easy sign up. I had an airline lose all my ski gear. Phone assistance was great and 1Cover came through for me on the claim for rental cover. They are the only company to cover off piste inside ski boundary. Highly recommended. I would only use them. Well done 1Cover ....thank you.

Will never use them again

Have always used 1Cover insurance but after a recent trying to claim for baggage that was lost and stolen found them unsatisfactory and every excuse in the book used not to claim from them. Will never use again. Dissatisfied!

Pretty good value

Could be a little cheaper for returning customers. I think returning customers should have a discount. I have used this company for many years now.

Great Cover

Always been confident when travelling, we ride motorcycles and we have never been denied cover. We have travelled on 5 occasions on motorcycles and whilst we have never had to make a claim, it is great to know that if something went wrong we were covered.

There when you need them

We had to utilise the travel insurance while we were in the USA with a sick child who we had to take to hospital. Nothing major but we got on the phone from the hospital and were given all the information we required and they followed up over the next few days checking on how she was. We even made the claim while still on holiday. Excellent service, quick, clear and efficient. Would definitely recommend.