Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Absolutely Gutted

We have used 1Cover for all of our travel over the past couple of years but will be using a different provider from now on. Absolutely gutted with my claim statement for my stolen items. Cant even replace my laptop let alone all the other items. I just recommend 1cover yesterday to a fellow traveling family but I will be letting them know the result of my claim and telling them to look elsewhere.

Good straightforward insurance

Does what it says on the box. I had occasion to ask about a potential claim and was supported quickly and efficiently. My mind was at ease knowing that 1cover was there.

Nice and easy, comforting to have good insurance

Thankfully we didn't have to claim this time but, on our previous travels, we did, and everything was handled very smoothly and well. Very pleased with 1Cover travel insurance and will use them again next time. Thanks!

Easy web page

Your Web page is easy to use compared to others.Your cost is in the middle range. I also rang to see if I was covered for the trip I did and your consultant gave me a quote at that time which was a few weeks before I purchased the policy.Both the quote and the purchase where the same,thats great when that happens.Cheers David

failed to sent insurance certificate

altered one destination a week before travelling. phone agent claimed to 'be sending it to you as we speak'
did not receive and 1cover placed my family at risk

Exceptional hassle free cover

Thank you for the ease of great cover. I travel a lot with my job and I love how even at the last moment I can always get great cover and how hassle free it is. I Always use 1cover.

Excellent value for money

Easy to deal with - a mistake I made on my application was corrected efficiently. Easy to apply on line

Tailormade travel insurance that suits your needs

I've used 1Cover for the past three trips I've made overseas and it's so easy to select the cover you want at an affordable price. I've used other travel insurances before but 1Cover is the one for me now.

It's AMAZING

For peace of mind it's absolutely great knowing I was taken care of, which meant I could really enjoy my holiday!

Provision for all requirements

This policy covers all events required, it was easy to purchase. I do not know what claims are like but have had several policies over the last five years all of which have been satisfactory

Very Happy

We have used 1cover a number of times now finding them best value insurers. Unfortunately our last holiday had to be cancelled. It did take time and effort to fill in the required forms for a refund but we're happy to say that we had a full refund within a very short time. We will be using them for our next holiday travel.

Easy cover at a reasonable price

No claims so can only assume claims service will be as good as the sales. Purchase was easy on line and a better price than the opposition with good lower budget options for a long trip. The web site and followup digital service was great, as we stayed longer than intended, somehow you knew, and reminded us to extend. Extension was easy on-line from overseas and also at a sensible price. Full marks. We will be back. We'll be living for a longer period overseas and hope medical cover will prove our confidence is well placed.

What's covered?

I spent a good half hour with the car rental company representative trying to determine whether the rental vehicle cover in the insurance policy was sufficient to cover any excess that I would incur if I had an accident with the car. We both gave up and crossed our fingers and, fortunately, no accidents occurred. A plain English list of what's covered in the policy is needed.

Application for cover form easy to answer

The latest application for cover form is much improved for clarity & convenience on those of the past. Recent claims untested.

Claims

Did not need to claim this trip, but was disappointed last time I had claim that I had such a long wait with having to go to Australia,

Too easy.

Very easy to set up for those quick trips away, giving peace of mind. No issues and happy to recommend.

Great company

I have been using 1Cover for many years. They are my "go to" for travel insurance. The first company I think of when I need travel insurance. Thankfully I have not claimed but my brother has and it was a seamless experience.

Better value than Platinum/Gold credit card travel insurance

My partner and I have used 1Cover as our preferred travel insurer several times now. We pay for all our travel with our Platinum credit card which includes comprehensive travel insurance. This is fine if you do not have any pre-existing medical conditions.

Great insurance, when you need it

I've just had another hassle free holiday but it's great to know 1Cover have your back if things do go wrong. I've only had one holiday mishap that needed to be claimed and the procedure was easy and uncomplicated.

Only when you amke a claim can you comment on how good the insurance is.

The travel insurance was the cheapest and covered car rental excess which was a real bonus. I did not have to make a claim so can't really comment on how good this insurance company is.