Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Surgery in Thailand

In June I advised 1Cover Travel Insurance that I needed urgent surgery for a hernia.
After some correspondence I had the surgery which was successful. Through out the staff from 1Cover were very,very helpful. They made me feel that I was not alone. Payment was very prompt. I can never thank them enough.
I would recommend them to anyone requiring Travel Insurance.

Once application for claim made excellent fast reply

Staff very polite and helpful over the phone.
Missing luggage overseas, I had to pay for everything at the time, but was reimbursed once I made a claim when I returned from my travels.
Thank you 1Cover.

Excellent cover

All the times I have used 1cover with my travels they have been awesome,will always use that travel insurance.

Easy to extend insurance

I found it really easy to extend insurance to cover additional days/ destinations for a really good price too

Quick and easy to organise

Friendly staff and had no issues simple as even though had to answer some extra health questions for my wife

Wouldn't go anywhere else

I love 1Cover - have used it for every overseas trip I've been on in the last 10 years and recommend it to all my friends and family. Although I haven't personally had to claim, my grandmother fell ill on holiday in Hawaii and they went above and beyond. After sorting all her medical expenses, once she returned home they even called a few times to see if she was feeling better!

Best travel Insurance around

We have used 1Cover twice now for our overseas trips. Last year we went to USA and needed travel insurance to cover us on a motor cycle over 250cc and after trying several other insurance companies, 1Cover were the only one to cover us. Both my husband and I have pre medical and we answered the questions online and then they sent the papers through so we could sign them. This year we went to Rarotonga and once again the procedure and price was the cheapest.. I would give this company 5 stars for price, easy to deal with and customer service was top rate. I would recommend 1Cover to anyone...

Senior Traveller

Competitive rates compared to several other companies for similar cover, and super easy to arrange with a phone call.

waste good money

They were happy to take my money but would not give medical cover as I had a medical problem 5 1/2 years ago with no recurrence since then

July 2018 Cover

The true test with insurance is when you make a claim. We cannot comment as this was not required during the duration of this particular cover.

Fantastic service

We have used One Cover a number of times on our travels, our last trip to Thailand was the first time we have claimed. One Cover made the process painless and claim was processed really quickly.

Great. Service

Great to feel relaxed knowing my insurance needs were covered. Fortunately I didn’t require any assistance, peace of mind... thanks

Review 1Cover

Found purchasing insurance quick and easy; staff were extremely helpful, over the phone, in giving me quotes for extras I might've needed on my recent overseas trip.
Didn't require a claim so have no idea of that side of the insurance company.

Was good to know I had insurance while overseas

Paid money for insurance, went overseas, felt safe knowing I was covered, didn’t need to claim anything so pretty neutral. But the online process was easy to understand for a first time user and had no real issues.

Second time user of 1 Cover

Super easy to get a quote and compare prices to other insurance premiums. Comprehensive policy.
Immediate cover. Would use again

Quick and easy

My claim was processed quick and easy - just the way we like it.

Will definitely be a return customer!

Harley's sudden death

Our son, Harley, died suddenly while my wife and i were in Slovenia, at the start of a month long holiday. Harley was in Phuket at the time of his death, which complicated matters. 1Cover could not have been more helpful or understanding. They have enabled us to go through this whole process with minimum stress. We have had extraordinary help from everyone in the claims team whenever we have had to phone or email. We are planing to travel to Europe and Africa next year and will have NO hesitation in booking our travel insurance with 1Cover. Thank you again for all your help.

The most 'complete' travel insurance company I have experienced

I found their online process very easy to formulate a policy. Their efficiency & speed to sort out claims should be a benchmark for the travel industry.

Good value

1Cover met our insurance needs for UK/Europe. Covered motorbikes which was good. (Not used though, but reassuring to have it). Far better prices for cover for minor controlled asthma than my previous regular travel insurance company hence the switch. When overseas I called to query a change. Fast and excellent service. Thankfully no need for any claims.

Impressed Claimer

This company responded positively and rapidly to my claim. I am very relieved and happy, and will recommend them to other travellers. Also, as I actually purchased a year's worth of travel insurance from them, I also now feel very confident about them covering me well for the rest of this time (which of course I hope will not be required!).