Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Difficult to tell exactly what is covered.

I didn't need to make a claim which was a good thing because I found it hard to access the actual contract.
It must be available but it was not emailed to me so I just had to wing it and hope for the best.
Would appreciate an emailed contract in plain English please. Better to know before you go!

Really easy to set up.

It was really easy and quick to get my insurance. Saved heaps of time and effort. Overall very pleased with the experience.

Excellent customer service with regards a claim

I had to make a claim for a broken wrist while on holiday and the customer service and speed with which my claim was dealt with was superb. I will be recommending 1cover to friends for sure

#1 Travel Cover

I would definitely use 1 cover again. I would recommend using this service because it is easy and the staff are really helpful.

so straightforward and easy to get

I have used 1Cover a few times now and have found it to be so easy to use and get

Must have for travelers

Luckily don't have to claim, but travel insurance is so essential for all travelers no matter if you are traveling near or far. Peace of mind and also allow you to enjoy more activities without worrying too much if you get hurt or sick along the way.

No issue policy

Although we had no problems during our travel, but it was nice to hear from other travelers also using this policy that what happened to them was fully covered and promptly dealt with by 1cover.

Confident and efficient cover

Although didn't need to make a claim, the online application process was straightforward and efficient, and I was confident in the cover provided.

Easy to access online.

Compared very favorably with other companies for price and cover. I have always used 1 Cover since I discovered it.

Great cover for seniors and stroke survivor

It was easy to get cover for our trip to Australia, including for my partner who is 78 and had a stroke last year.

Great travel insurance

Always use 1cover great service 😉never needed to claim but the service I had when I lost my original papers was wonderful no hassle just emailed them back through

Great on line service

Great way to organise travel insurance. Comprehensive cover and the annual option is very handy if you travel a lot as we do.
Haven't (as yet) had to test how good they are at settling claims though.

Easy to buy and easy to read policy

I bought this last minute as thought we would be adequately covered by our credit card travel insurance. However once I read the fine print I realised we weren’t covered for any cancellations prior to travel! We had chicken pox going around school so was a bit worried. Bought 1 Cover policy then rang to confirm that cover was from the day we purchased it, which was a relief. Thankfully we didn’t have to claim but felt so much better having a comprehensive policy with cancellation covered. Will never rely on credit card insurance again!

Great policy but not flexible in changing dates for individuals

I bought a comphrehensive policy for 3 travellers months in advance of travel so I knew I had the money for it and it was another tick on the to do list. My son was given an opportunity to travel another 3 weeks more and I requested to extend the policy just for him for the additional 3 weeks. It was not something that they would do so I had to pay another 3 weeks for 3 people instead of 1 as it worked out very slightly cheaper than taking out a new policy for 1 person for the 3 weeks. It worked out quite expensive and an expense I was not happy with. Apart from that everything was a simple process.

Great insurance

Easy to take out, and covers a wide range of things. Never had to make a claim. Really good value for money. Would recommend them.

Always Use 1Cover

We have used 1Cover now on 4 separate occasions. We find them one of the cheapest around. On our latest trip my husband had a medical event which meant we had to claim on our travel insurance. Im happy to say that the claims process was excellent and they dealt with our claim really quickly. Highly recommend this company

No claim lodged

I have insured with 1cover for the past 3 years when travelling to Europe and fortunately I have not needed to lodge a claim as yet therefore I am unable to comment on the companies claims processes

Travel insurance made easy.

When we needed some simple travel insurance for our trip to Fiji 1 Cover were the simplest and cheapest we could find without going through your life history.

Very good service

Pleasant in dealing with an old person's application, and good prices. When misfortune struck the claim was dealt with promptly.

Good cover for preexisting conditions

Good company when you have pre existing conditions such as I have. Easy website to use and navigate. Haven’t tried to claim anything as yet, however.