See what our customers have been saying on Compare Travel Insurance.
Review by Diane Sinclair
Wasn’t required this trip but always good to have the peace of mind that goes with a 1Cover policy.
Review by shaunc13
Asked for documents/evidence of theft that was impossible to collect. Eventually paid after causing me undue stress and concern, after already going through the trauma of being robbed.
Genuinely feels like you try add enough stress to the whole process in the hopes that people get tired of it and give up.
Money took nearly 3 weeks to process even though you promise 5-7 working days.
Will never use 1cover again.
Review by Bruce Watson
This is the second time my wife and I have taken your insurance and never had to claim. We can only speak of our experience with your customer service which was excellent.
Review by Louise Allen
Always use 1cover travel insurance. Quotes are well priced, very easy website to navigate. Haven't had personal experience claiming but my brother has and it was seamless.
Review by Jacqueline Wendy Corbett
The help I received in setting up my policy (health conditions and adjustments) was excellent. Thank you. You have been our main travel insurance company for the past 6yrs.
Review by Fergus Stewart
Expensive basic cover compared with alternative providers for America. Incorrect info given about policy cover when emergency cover required.
Review by Karen Shields
Recently I had an injury while in Australia. I contacted 1Cover and immediately they were there to support me through the whole process, including a phone call on my arrival home to see how the I was after my flights. I hold them in high regard. They could not have been more helpful and supportive, which was great as I was travelling on my own. They action the necessary steps with urgency and that gave me a sense of security that I was not alone. Many many thanks 1Cover
Review by Nicholas Alfeld
Have always purchased 1Cover for our trips and have never made a claim. The one time we really did require your help after a family death, you managed to find the loophole. Well played 1Cover!
Review by Christopher Richard Bailey
In my dealings with this company I have always found their service to be extremely professional and reliable. Additionally their premiums are, in my experience, extremely competitive and great value for money. Unfortunately circumstances required me to make a claim on the very first occasion I used this firm and I'm pleased to say they settled my claim extremely quickly, efficiently and without contesting unnecessarily the validity of the claim. I thoroughly recommend 1Cover Travel Insurance to anybody undertaking both domestic and international travel. This recommendation is given exclusively based on my experiences with the company.
Review by Adam Thompson
This is the second time using 1cover. The first time i had to make a claim and the process was super easy and quick. This time i havn't had to make a claim which is great but is an awesome backup. 100 percent recommend.
Review by Mary Poulson
We have always found the website easy to use. When I am required to call them I find the staff very friendly and helpful.
Review by Gordon Sylvester
While i didn't appreciate the constant reminder to take out any policy, It was in fact rather annoying. I didn't need to make a claim against the policy. What was a favorable point was the companies attitude. I am a senior (well over 70 years old) but I am not computer savvy. The check sheet to determine the level of risk was satisfactory to me personally. But some may object to the questions. Insurance companies like to minimise their rick factor. My travel companion is 20 years younger and had a similar policy as mine with a different company. At half the cost of my policy. That is something the industry needs to look at. Remember the population is ageing in chronological years but are usually competent health wise. Especially those who travel regularly
Review by Patricia Hewson
As our plane left late, we missed our next flight.to Dublin. plus train to Tullamore. Took a taxi there, had to stay in a hotel. In Tullamore next morning took a taxi to our stay for 7 days. 1Cover all they could say, why was the plane delayed? I did not know why. I have told our travel agent, "no 1Cover again. Never''. We have used you many times and never had a claim.
Review by Jan Jackson
Such an easy process to get peace of mind travel insurance. I had a pre existing condition and compared to other companies ( who asked identical questions ) the premium loading was less and the cover better. I would not hesitate to use 1Cover for further travel insurance. The communication from the company also exceeded expectations.
Review by Sheree Evans
We got caught out in the Air NZ change of planes. Unfortunately our flight was cancelled, as the aircraft had been replaced and then a decision was made to keep the replacement plane grounded. This meant we lost a day in travel, a day in accommodation and other losses related to trip being postponed. We put in a claim and it was rejected. Read the small print in your travel insurance. Your probably not covered should your airline cancel your flight.
Review by Helen Miller181
I'd totally recommend 1Cover who gave us a wonderful quote for our recent trip to the USA. My husband needed extra cover for some health issues and 1 Cover also covered these at a minimal extra. I'll be definitely using you again 1 Cover. Thanks for making our trip easy and manageable.
Review by Mark Douglas Bamford
We travel extensively and over the years have made a few claims and been stuck in a few airports. 1Cover has always been brilliant
Review by Doria Edgtton
We have used 1Cover Travel on a number of occasions and have always found them to be professional and helpful
Review by Warwick Baigent
Last year our domestic flight was delayed/cancelled causing numerous follow on misses to Hawaiian islands. 1Cover was brilliant in compensation
Review by Stella Dawn Hokianga
Applying for insurance cover was easy and stress free package was great. Thankfully didn't need to claim as trip went smoothly. Comforting knowing it was there
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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