See what our customers have been saying on Compare Travel Insurance.
Review by Lyn Elton
We had to extend our policy due to flight cancellation/connections and this was made very straightforward reducing further stress. Thankyou
Review by Daniel JONES
1cover is always our go to for travel insurance. We haven't needed to claim anything for our recent trip but it's good to know that we were protected in any situation.
Review by Douglas Fuller
Airline changed my flight so I had to change my connecting flight. Airline said not their problem, that is what travel insurance is for. 1Cover said not covered as I hadn't left the country yet. Thank goodness I didn't get ill. I phoned 1Cover and they said they would ring me back, after 3 days I rang them back.
Review by Lucia Barron
I have used 1Cover several times and will continue to do so for my travel needs. Very uncomplicated and personnel always polite and helpful .
Review by Bridget Edries
I find it so simple and quick to apply. Have used 1Cover every time I travel - excellent service
Review by JENNY MILNE
I love dealing with A1 as the phone service is quick and I can understand what they're saying. Advice is given which is helpful as well.
Review by Graeme Rounthwaite
Your phone contact for assistance was appreciated. With a medical history that needed consideration, the online system became difficult but was resolved by your courteous and professional staff member. Many thanks.
Review by Frances Tennent-Brown
On-line application process very easy and clear including cover for existing conditions. After trying one other on-line insurer we found 1Cover application for quite a complex health issue in a 78 yr old was excellent and so we didn't try anyone else. So not sure of value for money, although it was less than the other insurer we started an application with, and we didn't make any claims.
Review by bryce w
Really helpful staff from start to finish of my claims experience, very fair assessment of what they would pay and I will highly recommend 1Cover to all my clients moving forward (I'm a broker)
Review by Wayne Coley
My "free" credit card cover rejected because of pre existing conditions. Spoke with 1Cover, completed questionnaire and was accepted with only a $63 additional loading. Much appreciated and would recommend 1Cover.
Review by sally lancashire
In Vietnam, broke ankle. Case manager 10/10, was fantastic, supported me, understood my needs. A different consultant responded to messages at one stage and upset me immensely (re email sent 25 April and conversation I had with him), wanted me to contact my airline myself. Thank goodness the case manager came back and sorted me out esp my travel arrangements out for me and my escort friend. Air flights and airport treatment A+ Overall a big thanks 1Cover. Got me safely home and stress free
Review by Jocelyn Petersen
This was a most frustrating claim. The person I dealt with was to say the least lacking in my opinion in the maths department! Too frustrating..will never deal with company again or recommend
Review by Renata Sutcliffe
Every time myself and my family travels we book with with your company. As I find it covers everything one needs for travel and good price. And good communication after booking. Very happy
Review by Shirley Jan Gray
Very efficient very helpful very well priced I recommend 1 cover to everyone. I feel confident because I'm covered should anything go wrong. I have had experience of a claim with 1 cover and I felt like a valued customer. Thanks team. ❤
Review by Kate
Thanks for approving my claim - you all made it really simple (although slightly time consuming!) Saved me a good $200!!
Review by Norman Peddie
Limiting motorcycle cover to 50cc is too restricting, cover up to 200cc on a standard license would be better.
Review by Lynnette Martin
I had free insurance with my bank as I paid with my Visa, but because I had pre existing conditions, they were going to charge me $100 before even talking to me. 1Cover were far cheaper, much easier to deal with and the person I talked to was so nice - even wished me a happy holiday! Great company.
Review by David Templeman
Have used 1Cover at least once or twice a year for many years now. They are easy to communicate with, very helpful, I feel comfortable with the cover I receive and I did have to do a claim last year due to an accident and they were so helpful and made things quite straight forward. About to book insurance again next week. Would and have recommended them to many.
Review by Pauline Hawkins
While I was lucky not to have to claim anything. The experience itself getting it was easy, straightforward and I will use it again.
Review by Helen Kinsman
I've just learnt some travel ins companies charge the $100 excess for each part of a claim made not $100 excess for the entire claim. Now I am aware of this I will certainly be checking before purchase. As yet I haven't examined 1Covers policy - but hope this isn't the case. This is an important detail that needs to be shown right up front - not hidden away in the fine print.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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