Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Easy and Stressfree experience

We have always used 1cover for our travel insurance. Great customer service, quick response and for claims, quick and easy process to follow.

Fast easy cost effective travel insurance

Fortunately I did not have to claim anything from my insurance provider. I was impressed how easy it was, as an older person, with a minimum of fuss, to get insurance cover at a third of the cost compared with another provider. I have used 1 Cover before and will do so again.

Easy to get and excellent service

I have used 1 cover before and found easy to apply for and received great service when I had the misfortune to make a medical claim.

No fuss and great cover

We have used 1 Cover for numerous trips over the years. No claims so far, but the extent of the coverage, the ease of application and the clarity of the documentation and procedures is refreshing and conveys confidence and reliability.

My go-to travel insurance

I was previously robbed while on holiday in Vietnam in 2015. As long as I had proof of purchase/ownership, my claims arrived between 7-10 days after processing & I didn't even had to pick up the phone to hassle anyone.
1Cover also has one of the cheapest rates. However, depending what your travel entails, I would recommend checking them out to ensure you get the most out of it when you need it.

Cruise Cover

Didnt need to claim.It was one of the cheapest insurers though.But as with all insurance you get home and think why did I bother, as we had no problems again.

Price isn't everything!

The attention my original enquiry received was excellent the lady I spoke to was very obliging and informative.The one word of caution I would offer to all potential clients is do not limit / or another way of saying this is be stingy, in deciding on what cover to buy - I had some concerns on my last trip when I experienced a really heavy cold and really didn't feel like flying for 11 hours back to NZ on the last day - the problem was I took health cover only and the changes to my ticket would have been quite excessive - so I came home.This is the third time I have bought insurance from 1Cover and will certainly return when the need arises.

Rental Car Excess

On a recent trip I managed to cause some damage to the rental car we had and hadn’t taken out any car insurance with the company as the 1 cover policy had a rental car excess cover. Thank you! The claim process was basically just two emails and done! What a breeze, awesome service.

So far so good

I have used this insurance company for travel insurance and have needed to extend my policy several times. This was made easy by a quick response to my needs. The cost of the product is much more user friendly than its competitors. I have not made a claim for anything yet. But if they make it as pain free as the service provided to me from overseas, then I will be more impressed.

Happy with application.

Didn’t need the insurance but was happy with the cover we had through 1cover. Will use them again for cruise around Japan in August

Easy to set up

It’s easy to set up online and get your cover and an email at the end of the period in case you need to extend. I will use again. I never had an accident or got sick so have no idea if 1Cover are good or bad in that regard.

Insurance at a reasonable rate

After comparing our quote to other insurances 1cover seemed to be the best value for money for the cover that we needed on our holiday.

travel insurance experience review

It was unfortunate to be sick while travelling overseas. However, I knew I would be okay once I made it home safe because I bought travel insurance with 1Cover.

1 Cover Travel Insurance

Excellent product, quick and easy, comprehensive coverage and good value for money. I had a multiple country extended holiday so 1Cover's email to extend cover was timely and convenient for me to ensure I was fully covered.

1Cover Review

Easy to complete over the phone and much cheaper than the cover offered by the car hire company

Easy claiming, fast service

I have recently had to do my first ever insurance claim. The process was really easy and I received my claim money really quickly. A great experience all round!

Easy, inexpensive and quick.

Just a phone call away and staff lovely and informative. Have used 1cover several times in the last few years. Good value

Price

Overseas insurance $48 - AK to SYD return 5 days / AK - PNorth overnight $128 (did not get 1Cover for NZ trip - way too much. Got cover from another insurer.

Good value

I have used 1 Cover Travel Insurance for overseas trips for three years, and have found them efficient, easy to access and good value

Excellent "Within" NZ travel plans.

1Cover was the only company I could find that would cover my travel on an around New Zealand Cruise. Thank you for making it so easy.