Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Easy insurance buying

I have used One Cover for all my travels and it is very easy when choosing the right plan, covers all my needs and very competitive rates. Would definitely continue to use this company for travel insurance.

Great

Great prices for superb cover. I have used 1Cover for many years now. Fortunately I have never had to make a claim. They are still the cheapest around

Pretty good

Ended up having to claim unfortunately. They processed the claim and paid the money into my account within a couple of weeks, but I never received any correspondence detailing what was paid etc. A bit of a weird was to do business, but I'm happy I at least I got something back.

Easy and Simple Cover

Too Easy and I would 100% recommend to others as it is simple to work out and complete before travelling.

Brilliant insurance company

highly recommend, extremely easy to deal with and were very prompt with my claim and payment

Fast payment for delayed baggage

Very impressed with claim handling when we had to replace emergency items after my husbands case was delayed 3 days, I have since booked another trip & I immediately took out travel insurance with 1cover because of their handling.

Nearly Forgot!

The night before we flew to Australia we realised we didn't have any insurance arranged. We went on line completed the paperwork and within 10 minutes had emailed confirmation . It was a breeze! Sure we didn't need it this time but you just never know . We will use 1 cover again.

Comprehensive cover is not what it appears

After taking comprehensive insurance cover, I was disappointed to find it did not cover what I thought it would.
Reading 56 pages of terms and conditions can lead to errors for anyone taking out insurance.

Great cover through difficult circumstance

1Cover provided us with amazing support through a very difficult and emotional medical experience. They provided excellent communication through the process and always ensured my health was a top priority. Our emergency claims managers were caring and supportive, and we had ready access to the medical team to support the treatment I needed overseas. The claims process once we returned to New Zealand was also straightforward, with the claims team ready to answer questions and provide support where needed. We can't recommend 1Cover enough.

Professional and Timely

My claim was executed by 1Cover in a timely and professional manner.
I won’t hesitate in taking further travel insurance with 1Cover.
Justine

Online Travel Insurance (within NZ) .

Very quick and simple to obtain travel insurance cover for within NZ and at a reasonable cost. I would definitely use 1Cover again. Other websites I checked out were too complicated to bother with.

Support

I felt very supported when i received the email to say i can be covered for an extended period should i intend to extend my holiday. Thanks

Always happy with 1Cover

We have used 1 Cover on many occasions and have found their service excellent. Fortunately we have never had a claim but have confidence in their product.

Won't use again

We have used 1Cover ongoing over a long number of years every time we have been away. We have had to complete medical assess forms for a number of years which has been handled well. NOW the system has changed, and our cost for insurance has become exorbitant. We will now be getting our cover elsewhere.

Thank you

My daughter recommended your service for affordable pricing, and she says that making a claim has also given her satisfaction. I had an uneventful trip.

Pre-existing Conditions

It is disappointing that older people are so easily denied medical insurance or at least partial medical cover because of pre-existing conditions. It appears that I could get no medical cover for anything because of one condition; Idiopathic Pulmonary Fibrosis which is serious but has nothing to do with thousands of other medical events which can occur when travelling.

Easy process to set up.

Simple step by step process online. Handy to be able to get cover when you have already left NZ. Other companies don't offer this.

Wasn't sure if the invoice had been paid had to chase it up

Wasn't sure if Claims had received the invoice, rung up a couple times to see if it was going to be paid in time as it had a due date. Finally the last time I rung, they had said it had been paid directly to the company, would of been nice to get a email to let me know what was happening.

Very supportive throughout the experience.

The phone contact was easy and the staff made sure that we were happy with the medical care and instructed us re the paper work we needed to be sure we were given to so that the claims process was also smooth.

Claim for repair of phone

Easy and clear to deal with, fast response. Definitely recommend. Great value for money and would definitely use again.