See what our customers have been saying on Compare Travel Insurance.
Review by Lee McLean
I always use 1Cover when travelling to the South Island, from the North Island. Excellent service, and having to have made one claim over the years, it was hassle free. Great Insurance to have.
Review by Maria Mudgway
Even though we haven't needed to make a claim 1cover is reasonably priced and we have peace of mind that we are covered.
Review by veronica gibbs
I'm type 2 insulin dependent, no problems controlling it and with some insurance companies its hard work convincing them of it. With 1cover it was a straightforward question and answer application and I really appreciated it being so simple. cheers
Review by Karla Armstrong
I tried to add my older daughter onto my cover having booked her flights at a later stage, but she couldn't be added, we needed to take out a completely new cover for her. The customer service guy was great but I was disappointed that you couldn't offer this support
Review by Kathleen O'Neill
Have been using for some years. Just advise by phone no change to previous conditions and all is done. One must read the exclusions in the contract.
Review by Kylie Smith
I cannot say enough about 1Cover and the awesome service they provided me when I broke my ankle in Australia. My case manager was really good at explaining how the whole process worked as this was the first time I had to make a claim and they really looked after me and kept me fully informed. 1Cover has always been my go to for travel insurance.
Review by Sarah Dalziel
I have used 1cover for insurance on several occassions. I have had to make a claim on a few occassions and I have been impressed with how easy it is to make a claim and the prompt approval and payment.
Review by Irene Kidd
Ripped off, never gave money, didn't get to go on holiday, they keep $184 so this company profit from us seniors
Review by Kathleen Bakker
We were called back to Auckland from our trip to Adelaide as my father was dying. We had to change our flights and managed to get back before he passed away.
We were not covered for the cost because he was over 85 years old.
Disappointed.
Review by James Christopher Beard
So far to date we will not be using 1cover again. 2 unsatisfactory phone calls to date. Probably won't get paid out as we can't provide proof of purchase and have been told loss and theft are 2 different things. Loss not being covered. $400 Not well spent
Review by Alexander Auld-Beverley
I couldn’t have asked for a better experience with 1cover! Not only didn’t their policies match my travel needs, they exceeded them and more! When I contacted them with a query, they responded asap while I was overseas, they sorted it without me asking! 11/10!
Review by Donald Lyall
Never claimed so cannot comment on whether it works. Same cover for less than fellow travellers. Medical loading for condition that no longer exists is a frustration.
Review by Lesley
Clear instructions how to make a claim and prompt attention to the claim. Very satisfied with the whole process
Review by Sean Barraclough
No advice given around car insurance. Customer has to figure it out themselves and guesstimate cover, hopefully its all there for x location.
Needs advice.
Review by Sebastian Clar
1Cover offer excellent value travel insurance, I also found buying this insurance on-line very easy. Due to changes in travel plans I needed to extend the insurance by 3 days, the process was again very simple. Very happy, will buy again!
Review by Amanda Adamson
I have always taken insurance when traveling out of NZ and very fortunate never had the need to use so ends up a waste of money but a necessity and 1cover did have a great deal with Comprehensive cover for a good price. So using www.comparetravelinsurance.co.nz worked.
Review by Joseph Graham
The person who dealt with my claim was great it's unfortunate however that I paid all that money and couldn't claim back an ipod that my 10 year old lost. If it was an adult sure the left behind rule should apply but children leave/drop things and now as a result she has to go without. I thought the reason we got insurance for kids was for this exact reason so like I said in the title shame about the fine print we'll have to shop around next time to find a company that understands children.
Review by Paul Butler
Lost two pairs of optical glasses in one case. Replacement cost $549. Paid out less than half that.
Will be travelling again soon but feel let down.
Review by Melissa Hillman
Found the process ok, good timely response after I had all the documents in. Was a bit tricky getting some of the required documents back from the airline, but got there in the end.
Review by Sieu Minh Luong
Have been overseas many times, first time making the claim Have been looked after very well easy to communicate will recommend to family and friends Thank you
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.