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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

good to have peace of mind

affordable and easy to get. I got it for peace of mind while traveling. Didnt really need to make a claim....all went well....

Excellent service


Had heart attack while on 10 day holiday to Aust
Ins co kept in touch during hospital stay and recovery, no problem with any claims.

Simple Process

Just filled in the online claim form and attached the appropriate files.
Received an email about the claim about a week later.
They automatically took the excess from the claim so didn't have to make a separate payment.
The claim amount wasn't big (Under $200) so this might be why there weren't any delays.

Easy to claim but still waiting for payment

Still within the 5-7 working days advised so sending me a review form is rather premature. Send these AFTER all is completed...

Excellent Service

My wife injured her leg on the Great Wall of China. She put up with the pain for a few days but as it gradually got worse I took her to hospital. After an X-Ray and MRI she was released in a full leg caste. She contacted 1 Cover to let them know what had happened, not for one moment did we expect such excellent care. The service they provided was brilliant, from translating the Chinese written reports into English, keeping in constant contact via email and phone calls and to organizing an upgraded flight for us on our return journey to NZ. Our customer care person even phoned the day we arrived home to make sure we'd arrived home safely - service like that goes a long way.I can't praise them enough for the service that they provided and the care that they provided to my wife. I would 100% use them again on our next adventure.Thank you 1 Cover.

Smooth

Great friendly and efficient service. It is most unusual for an insurance company! Thank you.
I will be recommending you to all I know.

Long time processing.

The claim has been finally processed but the money has not been remitted yet. 1 cover is slower compared to other providers I've used overseas

Accident whilst shifting home appliances was covered

1cover covered all my hospital admission bills. They didn’t take into account the currency conversion fees, but still an easy process.

Effortless

The online application was effortless, the cover was ample (signed up for the ski package add on) and the premium compared well against the competition.
Thankfully I did not need to experience the claims process!

Brilliant Experience!

We thought we would have a long wait to get compensated for our claim but to our surprise and delight we received the compensation within a week. No hassles, no waiting - excellent customer service! Nice to see a company that does what they say they are going to do. Highly, highly recommend!

satisfactory

Expensive for a short period of cover incomparison to cover for longer periods. Probably similar to other company's charges. Staff good to deal with and very helpful.

Fantastic

I always use 1cover for all trips and they have always been great value and easy to deal with. I had to make my first claim recently and the process was quick easy and paid out within a week.

Best Travel Insurance we have found

We have used 1-Cover over and over for travel from NZ to Australia and as far as India. We compare each time and have never found better value for money yet.

Easy Travel Insurance

I didn't need to claim and so can't comment there but buying it was very easy and no fuss.

great service , very approachable

enjoyed talking to real person.
very quick in response.
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I referred friends yet didn’t get a voucher

Hi there, I traveled with a bunch of girls and 2 girls definitely used my link yet I didn’t get a voucher as stated on your website

Skier Girl

The best travel insurance available for a ski holiday that I have found, with add-on's for a variety of skiing adventures.

Thumbs up!

Very pleased with the few times I have used 1 Cover travel insurance.

I have recommended your company to my contacts.

I was so glad I had this.

I became quite unwell with a head cold and felt such relief that I had this insurance even though I avoided using it.

Couldn't do without 1Cover when I travel within NZ

Car rental insurance terms are designed to scare and rip off travelers. 1Cover has the right price and cover for ease of mind for most travelers.