Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Did not need to claim

We did not need to make any claims on our holiday, however, the signup and payment process was extremely easy, and the cover was very comprehensive for the amount paid.

Happy

I did not have to submit a claim following our recent trip. It is an easy process to take out the insurance and I believe the cost is acceptable.

To be able to get this online with in minutes is fabulous!!

We have never needed to use our travel insurance, but to know it is there brings such peace of mind. For a small amount of money it makes you feel safe if anything goes wrong.

Good value

Have used 1Cover twice now, easy to do on line and there is help at hand if you have a question. Never had to claim and may that continue but knowing 1Cover is there if needed makes a more relaxing holiday

The only travel insurance for us.

We travel to the USA each year to visit our son.On one of our trips my wife twisted an ankle where she needed to visit an emergency clinic followed up by specialist visits. The claim was so easy with the initial claim and follow up enquiries by 1Cover being above expectations. Since then we have always insured with 1Cover knowing the cost is reasonable compared to other insurance companies.

Great Cover for the price

Have taken 1 Cover now for several trips to Australia and the United States. Great peace of mind knowing the coverage was there if we needed it.

Very Easy

Very quick and easy to complete. However, as I recommended a friend who also bought insurance from you, I was supposed to receive a voucher - I have had no correspondence regarding this? My friend followed the link I gave her to purchase her insurance.

Health Top Priorty

I didn't hesitate to contact a Doctor when I fell ill in Egypt, as I knew from past experience, 1Cover would look after me when it came time to lodge a claim on my return, and I was right, they didn't let me down. This is why I am a returning customer, and I'll be back yet again. I highly recommed 1Cover.

All good

To date I have yet to file a claim but I always feel happy and secure whenever I travel having your insurance. I would never travel overseas without it.

Cost effective

I bought cover for a trip to Thailand and found it very affordable and straight forward. I didn't need to make a claim so I can't comment on that side of things. Will definitely use this company again.

Surf Camp

Would like to thank 1Cover for their awesome assistance and making my Travel Insurance very easy. The camp was amazing not only for myself but all the students as well. So thank you once again

OK

No problem with buy insurance online, but found length of claim very 'long winded'why would you have to send NZ claim only to find that it had to be forwarded on to Australia. When phoned about delay to be told that no record is kept as to if it had been received in NZ and what date forwarded on.

We always look at 1Cover first

We used 1Cover three times this year. Easy to obtain cover. And I welcomed a successful claim in regard to an injury I sustained when overseas. My low rating is due to a refusal in 2016 when I incurred expenses through changed travel when my wife became ill prior to my departure. My expenses! Not my wife’s! I still consider that to be wrong.

Fantastic backup

I am always very much at ease to know I have 1cover insurance as my backup when I travel.

Not Using Again

I liked the previous system 1Cover had in relation to pre-existing medical conditions, which let me opt out of having cover for them. I have two conditions which pose no immediate threat to my health, but now 1Cover insists on covering them and charges more than twice as much.

A breeze to deal with and the best value

I've used 1Cover for a number of years and they made the claims process as stress-free as possible. Their customer service team is efficient in communicating and giving support over the phone/email. Definitely recommend - they're the best!

Still in the process of a claim but everyone at 1cover has been more than helpful

I have been very impressed all the way through the process from quote to acceptance and in current discussions on a minor claim for damaged property. Everyone has been very helpful and clear in their instructions. Look forward to future travel insurance with your competitive rates.

No Hassle Insurance

Quick and easy hassle-free on-line application despite pre-conditions. Would certainly use next time we travel.
Happy to recommend for any travellers.

Great cover great value

Have used 1 cover many times haven't had to make a claim yet but gives me peace of mind ..

Kiwi in Germany

In Germany, great insurance covering all. Amazing customer experience when claiming on a stolen phone but could also be a bit cheaper. 9/10!