Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

peace of mind

Never had to make a claim but feel that if I had to I wouldn't have a problem with it if I had too. Great peace of Mind.

Easy to purchase and reasonable cost

I have purchased 1cover a few times but have never had to make a claim so while it was easy to purchase I do not know what the other side would be like

1 Cover gives complete satisfaction

Fortunately our cruise holiday over Christmas was accident and sickness free. With both of us over age 90, we had to be extra careful and use lifts rather that marble stairs. And of course we made excellent travelling Kiwi companions who went out of their way to take care of us. Next time it will be 1Cover.

Sensibly priced and very easy to arrange cover for all standard ailment.

We arranged online with absolutely nil hassles. Compared with their competitors 1Cover is the fairest and easiest to arrange cover. We would have no doubts about using them again, though having said that, we did not have to make a claim and so unable to judge them on that situation.

Impressive servive

Easy to access on line. Simple to obtain coverage and value for money. We have used 1Cover for the last five years and have never been let down. Highly recommended.

Quick and easy to use.

Fortunately with all the times I have had !Cover I have not needed to make claims but appreciate the support the policy affords.

If I could renew, I would - this company is the best

I have had a number of claims over the two years that I have had a policy with them. They always have answered my queries with professionalism, always stayed in contact and are always fair. I would love to renew but the excess has increased due to me being away over 2 years. I would highly recommend to everyone. I am a constant traveller with two children. Thanks 1cover for 2 years of fantastic service!!

Easy...

So easy to purchase this policy online. I did have to visit the hospital once, but the hospital and it would appear - 1Cover - have it covered :)

Customer service is great

I had the pleasure of dealing with a certain customer consultant throughout the entire duration of my claim and the process was so smooth and easy! They really helped out a great deal and made everything easy to understand. Thank you for everything! I would definitely recommend 1cover to any friends travelling overseas!

Got $87 For a $848 pair of glasses ..

Its going to cost me an extra $800 to replace the glasses i lost and now cant afford them .. Glasses shouldn't depreciate as the prescription was current and they were in perfect condition .. Wont use 1cover again or recommend

Great value and a simple claims process

An easy to understand and very affordable travel cover. Claim process was simple and processed very quickly. Top insurance provider.

Very happy with this company.

Cheap, easy to use and efficient. I had to stay a day longer and it was so easy to adjust the cover on line.

Quite Stressful for a stressfree experience

The whole process Got dragged out they didnt really want to pay out ( whats the point of even having insurance if theyre not going to pay) and we didn't even get much of a refund for the money we lost

good overall

Making claim i was given wrong information to start with which meant many phone calls to sort out what was required.

Absolutely superb

Made a claim and a short time later our claim was not only accepted but paid out, which we really appreciated.
Would definitely recommend 1 Cover to our friends

Emergency toll free number doesnt work

Called the US/Canada toll free emergency assistance number from Canada twice and the phone went dead after 1 ring. Asked the hotel operator to do that and the same happened. Sent email to emergency email address (help@1cover.co.nz, and the reply came 3 days later. Lucky mine wasn't a medical emergency. Will never buy from them again.

Excellent plan

Quick easy to apply on line and value for money. Fortunately we did not require the services during our trip

Good

We felt It would be easy to contact. We never made a claim. But will use 1cover again. Thank you

very good and happy

very affordable travel insurance while on holiday. I would recommend this company to friends and family. I will definitely use them again next time I go overseas.

Very good

I was very happy with 1cover as travel insurance. I will definitely recommend to family and friends and use 1cover when travelling overseas again