See what our customers have been saying on Compare Travel Insurance.
Review by Robyn Young
Thank you 1Cover for your prompt settlement of my recent medical claim. It was great to complete on line too.
Review by Alan Horsley
The test will come when we need to make a claim. I guess most times there is no need. But its good to have reasonably priced cover while away
Review by Meryl Green
There are too many hoops to jump through if you need to make a claim. I didn't feel like they cared about my problems.
Review by Trevor Allen Hawkes
As we have "existing conditions" in our family, we do have to supply medical records , as expected... But that was all, Usually we would have at least a 30 minute question / answer dialog phone call, every trip. But we have been told this is not required for "1cover" All that stress gone. We are delighted.
Review by Kayleigh Farquhar
Would be good to be able to print a small travel side card (like an eftpos card) to put in your wallet instead of an A4 piece of paper with all the details readily available. Better than traveling with too many large documents.
Review by Grant McMillan
1Cover provide very inexpensive way to eliminate the $3-5000 excesses on rental cars compared to the rental companies extra cover.
Review by Hugh Allison
great easily understood insurance for a dummy like me, didn't have to claim but had peace of mind, will definitely use again
Review by Barbara
I was away for five months and had two small claims. Each time my mind was put at ease by the very personal and helpful emails I received. I had no hassles with payouts. Real peace of mind insurance and the feeling you are dealing with people not computers.
Review by A. M. C
I referred a friend to 1Cover after purchasing travel insurance for a cruise as they had a promotion on to get a $20 voucher if you refer a friend. I paid just over $40. My friend paid just over $60 for the exact same cover then 1Cover refused to honor the $20 voucher so they essentially made an extra $20 off of the whole transaction. I feel really bad for my friend, who ended up paying $20 extra simply because she used my link.
Review by Katryna Shaw
Luckily this time I did not have to claim, but I just wanted to say last time when unfortunately I did, you guys were just fantastic! Dealing with American hospitals was not an easy task.
Review by TIM ELDER
Dealing with a throat abscess in isolated Canada- 1cover supported me through 2 medical flights, 3 nights in hospital, CAT scan, and recovery accommodation. One point of contact at 1cover helped make a challenging situation more tolerable. All bills and reimbursements made promptly. Couldn't have asked for more.
Review by Gaynor Rogers
we claimed for a damaged item and were paid out, however we obviously didnt read the fine print/conditions as there was depreciation on the goods (as to be expected) but no disclosure as to how it was worked out. Its at their discretion, then to top it off a $100 was excess taken off. Obviously we were disappointed as the total payout was 1/5th of the item cost. We didn't expect full cover but the cost of our insurance in the first place was really expensive. Not sure it was worth it actually. So be careful what you pay for!
Review by CnCT72
Very quick to purchase travel insurance online. I had to reduce the number of days as my travel plans changed, so they refunded the first purchase and then I made a second purchase. Was no hassle and they made the switch easy. Didn't need to claim.
Review by Phillip Rose
Now that I've actually had to file a claim on my policy, I can report that 1Cover provides an excellent service. Easy to reach, fast, friendly service and prompt payment. My only minor gripe is I wish that they'd paid the benefit at the same (documented) exchange rate I'd had to pay at the time I purchased the covered service.
Review by Emma Scott
Great value for money, and the made sure all of our cruise bases were covered whilst travelling in both Australia and New Zealand.
Review by Pat
Easy to purchase with no hassles. Comprehensive cover at a reasonable price. Didn't need to claim so can't comment on that process.
Review by Rebecca Blakemore
Love that my pre-existing conditions are covered at no extra cost. They also came out cheaper then all the others I compared and didn't have to pay upwards of $75 to cover pre-existing conditions.
Review by Faga Loresio Mario
As a customer traveling to a new country like China, Kiribati and Tuvalu this year, anything could have happened to me in terms of getting sick etc, but I was always happy because 1Cover is always there to look after me with a reasonable premium compared to the risks involved, hence value for money. So far I haven't had a claim with 1Cover so I cannot comment, but I know because I have been honest with them, they will respond favorably when the need arises. Thank you to the 1Cover Team. Keep up the good work for the traveling community. Cheers!
Review by SOPHIA POWELL
Easy online purchase with no hassles. Follow up emails before departure and on return ensure things are in order. Great company - always use and recommend.
Review by Nicala Ward-Allen
Our flights on a particular airline were cancelled. 1Cover paid for the difference in price - which was significant - with the alternate airline we had to use. There were no hassles involved with the claim.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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