Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Easy to get & great value

We bought this insurance online,for a family trip to Australia. It covered what we needed and was a good price. Very happy

Only company to help us

We tried 7 insurance providers and you were the only one who helped and made our holiday memorable, with no concerns at all. Thank you we will certainly promote and use you in future.

Quick and Easy to get, peace of mind on our trip

Purchased online, and it was a simple and quick process. I didn't have to claim, so cannot comment about that but I felt we were covered for all sorts of things which gave me peace of mind on our trip

Great convenient online insurance

bought travel insurance several times, very handy and convenient. Best value available in market. will recommend to anyone. Have never claimed so that no experience on claims.

Flexible and helpful

Because of a family the Bereavement, I had to travel on a 10 month ticket, not knowing when I'd be back. One Cover stepped up to the plate with A policy that I could rollover as needed, not committing me to a specific number of days away, which was very useful. They also sent me a reminder that my initial insurance was reaching an end, and what to do to top up. I have used one cover three times now because other insurers are either too expensive or very inflexible. I haven't made any claims with them, so I don't know what they are like if things go wrong, but at least I know I have cover.

Ordering review

1 Cover was very easy to purchase online. Luckily I did not need to use it but I will buy 1 Cover for future travels.

Too easy

Was quick and easy to get ply online. Didn’t have to use insurance but was good to know we were covered anyway.

Excellent service

Great help finding me the best insurance policy for my trip. Will definitely use again on my next travel

Its fine

I have an ongoing medical condition other insurance companies charge a premium for this 1Cover don't so would recommend this to anyone else in the same boat

Secure

I'm pleased to have been offered appropriate cover for my trip and delighted that I had no need for assistance.

Efficient, travel with confidence

Enjoyed the welcome home email, just a little touch but made me feel my cover was personal and that you really did care !

6 week travel cover

My value for money would have been 10 except that I was not impressed with the charge of $103.00 for a 2 day extension. Way out of proportion to the original cost.

1Cover

Good to deal with, but we had to pay alot more this time as 1 of us was over 70.

Fantastic 1Cover

I have used 1Cover a few times now, unfortunately this time we had to make a claim as my son lost his phone over board when we were on a river boat ride. Our claim went through without a hitch and was prompt and hassle free. Thanks very much

Covered

We were very appreciative of the quick and easy way we were able to get cover on line. It provided us with ease and took the worry away. Thank you

Covered

It was a quick and easy to access online and gave a sense of relief, knowing we were covered. We didn't use any medical but it was great that it was there.

Easy as

Didn't need to claim so good news here and online purchasing easy and smooth. Planning a trip to Japan next May and will use again.

Will never use again

I purchased a policy for $870 for 6 months coverage. Our plans changed and after 5 weeks we had to return home. We called to cancel policy and get a refund on the unused portion and were informed that this was not possible.

I feel ripped off

Value for money but then no one answered the call at claim time

We love that you offered us cheap travel insurance, but when we actually called the 0800 no about a claim on the car we rented we just gave up. No one answered the call. So not sure if we will use again

Last minute cover

The staff on the the phones could not have been more helpful. I left taking out extra cover until three days befor I was due to fly. They rush it though, so I went with no worries. Thank you.