See what our customers have been saying on Compare Travel Insurance.
Review by Leonie Stephenson
We were very happy with 1 Cover. The team were very helpful with buying the Insurance and no problems getting cover. We were lucky to not have to claim but am sure there would have been no problem if we had had to. Leonie and Graham Stephenson
Review by IAN ROBERT WALKER
It was mainly for the cover for the rental car excess that we took this policy. this was accepted by the rental car company, no hassles.
Thanks
Review by Tawhio Walford
I was in bali recently during the possible eruption of MT Agung volcano. I emailed 1cover to ensure my policy covered this particular natural disaster. I was beyond impressed with how speedy the reply was given the probable high volume of customers asking similar questions. Thank you 1cover you eased a lot of stress.
Review by Rachel Juniot
I have had to make three claims for unforeseen expenses overseas and they have all been dealt with very promptly, no delays, questions or hassles. I highly recommend 1Cover and will continue to use it.
Review by Sean Laidlaw
Not normally one to be positive about insurance, however having lost my phone overseas my claim was approved within two days. Fantastic service and will definitely be using them again.
Review by Sandra Paterson
We had a few glitches getting to Bali mid September with a cancelled flight from Wellington to connect to Auckland and a flight that had to turn back 90 minutes in. I had called for advice after the first glitch and although we didn't need to claim anything it was reassuring to talk to someone. At least we missed the potential volcano issues
Review by GINA DEL MONTE
My wallet was stolen while i was overseas and 1Cover staff were helpful with the claim process and receive the amount that i was covered for quickly.
Review by Steven Lockey
I'm a frequent purchaser of this company's products each time I travel. The website product recommendation after entering your destination is easy and usually what I purchase. Keep up the good work.
Review by Andrew Broxholme
Very quick to apply, good rate for cruise holiday, would use them again. Much cheaper than competitors for our needs this time.
Review by Kathleen Mary Kavanagh
While we were lucky not to have any claims we were not able to make an assessment on claims handling which I feel is the most important measure of an insurance company.
We did have a need to extend our travel cover, which was undertaken very efficiently, from overseas, we were however, very dissapointed at the very high cost of extending our cover by 4 days.
Review by Benjamin Mulvey
We had many issues with OneCover. We found them extremely prompt with responses with anything related to sales, but once they had our money the response rate dropped off. We made three claims. The first took months to settle, with waits of over two weeks between responses e.g. 'please provide this document to support your claim', we would provide it, then two weeks later be asked for another document. Went we were finally paid out, the depreciation rates were horrific, e.g. Kindle we had been using for two months last 40% of what we had paid for it.
Second claim went smoothly.
Third claim again we had many problems. We had extended our insurance, and claimed for an item we bought during our trip. OneCover deemed the extension a new policy, so instead of getting back the full value of the item, we lost a third of the value. In amongst this they went back and forward on the policy, finally admitting that through most of the claim process they hadn't realised we had extended our policy.
In short, their computer systems are a shambles, claims are difficult, and high rates of depreciation are applied.
Review by MEKEREIHONATANA DAVIS
It was easy to choose 1 Cover as I didn't have to read through pages & pages of information to know that I was choosing the right cover package. The cost to be covered was excellent. I'm an AA member & their best offer was around $150-200 to get similar coverage so 1 Cover was far the best.
Review by Catherine Green
I got my friend to use the link to purchase her insurance but didn’t get gift card as promised!
Review by DAVID GREENWOOD
We are sensible people who do not engage in silly
antics ! so hopefully we may never have a claim :)
Review by Paula Croft
1Cover was easy to purchase online and covered everything we thought might come up at an affordable price.
We made a claim on our return that was processed quickly and all online with email confirmations.
Thanks 1Cover, we'll be using you again!
Review by Gerald English
Being a regular user of this company our records are kept which saves a lot of form filling.
Over 80 insurance becomes expensive but 1 Cover no worse than others
Review by Margaret Morris
I Thought it was good to tell me if I was staying away for longer than covered, i should sort out cover for more days.
Review by Norm Emsley
Easy and trustworthy giving peace of mind while travelling away from home to ensure a safe return should any disruption occur.
Review by Graham Shaw
When we travel frankly we do not ever think we will be making a claim especially for an illness event. This all changed for me on September 29th when I was diagnosed with pneumonia. The response from the claims team and general contact staff had been superb. I was admitted to a hospital here in the Greek islands obviously suffering from serious financial cutbacks. The staff were great the facility’s “dire”. I can not recommend 1Cover enough to anyone planning a trip anytime soon.
Graham Shaw
Review by Linda Asselbergs
So helpful with our queries regarding the volcano warning whilst we were travelling to Bali. Took the stress away.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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