Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Poor Assessment-

Case was not assessed properly, Send me a totally wrong decision letter. Asked for extension of policy, but was not approved in the first instance although there was an option for extension as stated in their website. Not recommended at all.

I have used 1cover many times and never had to claim

My only problem with 1cover is that they wouldn't cover myself or my husband for medical insurance due to our ages, over 80, and we only have minor health issues, so I worried a bit whilst on holiday overseas incase one of us had an accident, but luckily no, and again didn't need to claim on anything.

Great value for money insurance

We were really impressed with the way one cover processed a claim for my sons lost device so quickly. Thanks

Can't go wrong here

Very easy to arrange online with competitive rates. We did have a small claim that was handled very efficiently.

Easy

Easy and simple online process which took about 5 mins. Only suggestion would be to make exempt medical conditions more clear (e.g. asthma), ended up having to call about it.

Awesome

I never look anywhere else for travel insurance, and always recommend 1Cover to friends, family, and people involved in my business. Hands down - best value for money and no hassles.

Helpful, friendly with no dramas

I was unlucky and had to claim on my insurance. My advisor was very helpful and friendly and they rescheduled my flights with no issue. Accommodation and other costs refunded less than 2 weeks later. I'd definitely recommend 1 cover and will use them again.

Satisfied Customer

My husband and I bought joint, comprehensive insurance for 5 week overseas holiday with multiple destinations.
Before buying, I researched a number of Insurance companies and chose 1Cover because it was easy to get; reasonably priced; provided comprehensive cover; gave polite and prompt communication.
We did not need to make a claim

Easy

I didn't need to make a claim but otherwise it was easy to set up the trav insurance. Thank you

Absolutely seamless service

I needed full cover for the Russian Far East and Arctic including emergency evacuation. 1Cover were able to provide without any fuss and at rates that no on else could compete with. They have a fast, straightforward online process and good follow up. Will definitely use them again.

Easy to get

Was easy to buy & as yet I have not had to claim but most items one could run into seem to be covered.

Simple and affordable

We have found1Cover to be extremely well priced and very easy to deal with!
Representatives very helpful when contacting by phone!
Very happy as we travel overseas at least once a year and have used 1 cover for the last two trips and will continue to do so!

travel insurance

Quick, easy , no stress ,sorted. I would not go on holiday without 1Cover to look after me .It takes the stress out of any unfortunate situation that may occur on holiday .

Easy to organise.

It was so simple. A minimum amount of time spent in applying for cover and very competitive rates. The way to go!

Must have travel insurance

We carried out a lot of shopping around for value for money for travel insurance . When we called 1 cover after seeing their prices on line we thought great affordable and had everything covered .Administration was very quick by email we were very happy.Thankfully everything went well and we didn't need to make a claim nothing lost stolen or otherwise. Thank you 1 cover .

Quick, Easy and Affordable

Easy to book via the website. A good price for a good level of cover. Did not make any claim so I am unable to comment on ease of/difficulty of doing this.

Good Competitive Value Insurance

Very simple website and easy to use. The policies are well explained and easy to compare. I have used 1Cover several times for Overseas Travel Insurance and always found them to be very competitive in the pricing and comprehensive in the wording of the options.

Fantastic company with no hassle

I will not be using another travel insurance company. This is a professional company with service that goes with such a company. Keep up your great service.

Simple, Easy and fast

when you need travel insurance that is fast, easy and cost effective. 1 Cover has it all. although I have never had to claim I can not comment on that side of things. But getting travel insurance was easy. have used them a couple of times and has always been cheap and easy to use.

Read the fine print

One Cover is actually NONE Cover. If you get burgled overseas and belongings taken from a vehicle you have literally NO cover - you would think under a comprehensive policy meaning all encombassed that you would have peace of mind. Stick with Southern Cross, they DO insure - extremely disappointed and let down