Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Easy and efficient

My claim was handled quickly and efficiently by Rohit, who was also very fast about extending my policy. Will be using 1Cover again in future.

Fantastic Service and Prompt Approval for Claims

Wonderful service, highly recommended. Very cost effective. Would use again. I found communication by email excellent as being overseas its difficult to do claims etc by phone.

Easy staff to deal with

Haven't had to claim so not sure what this is like. Had to change the dates we were leaving and this was no problem at all and was dealt with immediately. 2nd time we have used 1Cover and has been easy both times. Yet to claim so not sure how that rates.

Sept 2017

Thier cover is cost effective and comprehensive, however, we were not aware that if we suffered a medical condition, that we would be lumped with the high costs in the USA, we had to pay upfront to get medical care. This crippled our holiday, we now need to make a claim and wait 10 days for the cost to be reimbursed to us.

Good quality insurance

Have used 1Cover many times in the last 15 years. Prompt payout for previous claim. But found getting my insurance accepted a hassle this time, being over 70.

Simple

Quick, easy, best price and good follow up information about how to claim, i.e. freephone 0800 and certificate to print etc.

Easy Peasey

Requiring Medical Travel Insurance was much easier than I first envisaged. Once I decided on the best Insurance Co. to go with as many Travel Insurance Co.'s won't give you just Medical. I certainly 'shopped around', spoke to many people and they all said '1Cover'.....Price was right, explained every detail, helped me immensely with filling out the forms etc. I was more than pleased..

Good cover for what we want.

After many years using another travel insurance company who suddenly changed their way of covering us, we found 1Cover. We got the travel cover with 1Cover that we wanted without great big excesses. They also seem to be interested in us with follow-ups.

great service with no hassels

easy to fill in online form ,best value for money and no hassels with a claim .what every insurance company should aspire to.

Great Service

Third time I've used 1Cover and very happy with the customer experience. Looking forward to the next holiday with 1Cover!

Travel to Rarotonga

Excellent easy service and great value for money, got the comprehensive cover and peace of mind while holidaying, thanks 1cover

Great value for your money.

Organising our travel insurance online was easy. It took just a couple of minutes and it was great value for money. We would definitely use this company again.

Easy as.

1Cover was the only insurer I found would cover all my pre-existing conditions - well minus a skin excision procedure for nonmalignant basal cell carcinoma but considering I have had a triple bypass that was minor.
Otherwise no issues with applying and nothing with any claims as we have not made any. The only two minor incidents I had resulted in a payout of about $69 after excess of $100 on each so I never bothered with claiming.

Helpful, no excuses

1Cover gave me the advice I needed while overseas on their 24/7 helpline. The claims process was easy and they processed it quickly.

economical, easy

I've been insuring for travel for a number of years with 1Cover. I think it is a very good idea to offer a no claims bonus after a certain number of times a customer hasn't made any claims. I see an advantage in customers returning to 1Cover, AND less chance of a customer making a bogus claim.
Please renumerate me if this splendid idea is going to be practiced through this/my advise. A nice trip to one of the islands, with free travel insurance would be most welcome, looking forward to a reply,
kindest regards, Geert Hermsen. geert.nz@gmail.com

Very good product.

1. The document is very well written. Clear and precise. Written as if the writer understood what the reader would like to know. This was a major factor in us choosing this product.
2. The $20 reward for referring a friend should also apply to me, if I purchase travel insurance again.
3. It is not easy to print or email the policy document. e.g. I want to email to another address so as to print a 2 sided document.

We would use 1Cover again

We have used 1Cover several times now, and have always had a positive experience. This year we unfortunately had to cancel our intended overseas travel for health reasons, and found 1Cover very helpful to deal with. We recommend the company as one that honours its responsibility as an insurer.

Great Value for money

I never got to use the insurance thank goodness but very great value for money and heard the service is amazing

Awesome and Affordable

1 Cover insurance is always easy to arrange and is super affordable. The cover is great too and it gives me piece of mind when traveling overseas knowing that i'm covered if anything goes wrong.

Great value for money

We felt the cost of this travel insurance was very reasonable, and thankfully we did not need to make a claim.