Independent customer reviews

See what our customers have been saying on Compare Travel Insurance.

1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Smooth Service

Fortunately we did not have to make a claim. 1Cover was so easy to use online and great value for money. Thank you - we will definitely be using you again in the near future.

Very competitive and good service

I have found 1Cover to be competitively priced, but they also have had good communication and followed up with any concerns in a timely manner. Will happily use them again.

Would not recommend this insurance company

How can a company only insure against items stolen from a car in daylight hours! And from a concealed locked storage unit in the vehicle. What happens when the vehicle is a 4 wheel drive.

No claim so hard to comment on the acid test a claim

As someone over 75 it is harder to find reasonable health cover with travel insurance but 1 Cover was fine

Great Travel Insurance Company

Great value for money and service :)

My claim was dealt with straight away. So Glad I got travel insurance for our short trip. Thanks 1cover!

Buying insurance online

Sold as basic insurance and the front screen on a mobile device said baggage insurance - fine print is none. Basic insurance exclusions hidden under layers of material to read difficult to see on a mobile device. Describing the insurance as Basic is unfair, better described as barely insurance, like not much cover on not much. Customer service inflexible, refund asked for for good reason (product misdescribed - said baggage insurance but none in fine print) but company by email refused. Barely accommodating attitude and other reviews confirm a bad deal. Gives travel insurance a bad name. If the company was ethical they would refund my insurance as it was misdescribed, I think deliberately. They were certainly not interested in being fair.

Comprehensive coverage

1Cover were able to cover existing conditions and I thoroughly recommend them. We will definitely be using them again.

Easy Last minute insurance

I needed "at the Airport last minute" insurance and the online 1 cover was just that. I will certainly use it again.

Great to have at a reasonable price

Have just returned from European River Cruise, my room mate paid much more insurance through travel agent, will be a potential customer for you.

alright

Called Contact Centre asking for Gst receipt to be emailed to me. CS Agent advised there is no Gst applicable and although I was promised an explanation letter to be emailed to me regarding this topic, that never happened. Called again explaining I do need that letter for work coz I wont be able to get a refund unless I show a Gst receipt. The 2nd agent I spoke to seemed irate and refused to email me anything about it. I was denied a transfer to a Supervisor. Felt helpless.

1 Cover Travel Insurance Protected Us From Flight Re-schedule

1 Cover Travel Insurance protected us from flight re-schedule. It took about 3 weeks to get our claim approved. It really works.

Great experience

This was the first time I have used 1Cover. It was really easy and simple to do online. And the fact that they covered some existing conditions eg blood pressure (high) was fantastic. I would definitely use you again.

Peace Of Mind

Have used 1Cover many times but because of never having to claim (which in a way is really good) I cannot comment on how they would deal with a claim. However as far as taking your money and customer service I have had no problems.

Easy and efficient service!

Travel was great. Good to know that we were covered by 1Cover. Very reassuring! Thanks for this peace-of-mind cover!

something i never want to use

didn't need to make a claim, but i found this policy to exactly meet my needs, not too much extras that i wouldn't use, but covered if something goes wrong.

had a small claim and didn't have to jump through hoops

Only issue was having to ring on my cellphone and put on hold for about 10 minutes. Really expensive .However they did ring me back when I rased it

Highly Recommended

Pre-existing medical conditions covered with additional premium. Great customer service. Easy to complete claim form. Responded same day to claim. Will definitely use again.

Highly Recommended

Pre-existing medical conditions covered with additional premium. Great customer service. Easy to complete claim form. Responded same day to claim. Will definitely use again.

Delayed travel Claim

We put in a claim for travel delay after our flight was diverted to another airport due to fog,resulting in a twelve hour delay-our claim was paid out without question or delay- very impressed

Gave me confidence to have travel insurance.

I found the 1 Cover Travel Insurance was well priced and gave me the confidence to travel knowing that if I was to have any problems 1 Cover would be there for me.