See what our customers have been saying on Compare Travel Insurance.
Review by Junior John Tavaga
Fortunately we did not have to make a claim. 1Cover was so easy to use online and great value for money. Thank you - we will definitely be using you again in the near future.
Review by Darren Blank
I have found 1Cover to be competitively priced, but they also have had good communication and followed up with any concerns in a timely manner. Will happily use them again.
Review by Lynette Chinnery
How can a company only insure against items stolen from a car in daylight hours! And from a concealed locked storage unit in the vehicle. What happens when the vehicle is a 4 wheel drive.
Review by Sydney John Sweet
As someone over 75 it is harder to find reasonable health cover with travel insurance but 1 Cover was fine
Review by Cecilia Ngo
Great value for money and service :)
My claim was dealt with straight away. So Glad I got travel insurance for our short trip. Thanks 1cover!
Review by Christopher Cotton
Sold as basic insurance and the front screen on a mobile device said baggage insurance - fine print is none. Basic insurance exclusions hidden under layers of material to read difficult to see on a mobile device. Describing the insurance as Basic is unfair, better described as barely insurance, like not much cover on not much. Customer service inflexible, refund asked for for good reason (product misdescribed - said baggage insurance but none in fine print) but company by email refused. Barely accommodating attitude and other reviews confirm a bad deal. Gives travel insurance a bad name. If the company was ethical they would refund my insurance as it was misdescribed, I think deliberately. They were certainly not interested in being fair.
Review by Robert Nicholas Charles
1Cover were able to cover existing conditions and I thoroughly recommend them. We will definitely be using them again.
Review by Rob Henderson
I needed "at the Airport last minute" insurance and the online 1 cover was just that. I will certainly use it again.
Review by Pamela Christine Payne
Have just returned from European River Cruise, my room mate paid much more insurance through travel agent, will be a potential customer for you.
Review by Daniela Trandafir
Called Contact Centre asking for Gst receipt to be emailed to me. CS Agent advised there is no Gst applicable and although I was promised an explanation letter to be emailed to me regarding this topic, that never happened. Called again explaining I do need that letter for work coz I wont be able to get a refund unless I show a Gst receipt. The 2nd agent I spoke to seemed irate and refused to email me anything about it. I was denied a transfer to a Supervisor. Felt helpless.
Review by William Liang
1 Cover Travel Insurance protected us from flight re-schedule. It took about 3 weeks to get our claim approved. It really works.
Review by Sandra Penny
This was the first time I have used 1Cover. It was really easy and simple to do online. And the fact that they covered some existing conditions eg blood pressure (high) was fantastic. I would definitely use you again.
Review by Raymond Barrett
Have used 1Cover many times but because of never having to claim (which in a way is really good) I cannot comment on how they would deal with a claim. However as far as taking your money and customer service I have had no problems.
Review by Barry Ayers
Travel was great. Good to know that we were covered by 1Cover. Very reassuring! Thanks for this peace-of-mind cover!
Review by Brent Hewer
didn't need to make a claim, but i found this policy to exactly meet my needs, not too much extras that i wouldn't use, but covered if something goes wrong.
Review by Bill Faulkner
Only issue was having to ring on my cellphone and put on hold for about 10 minutes. Really expensive .However they did ring me back when I rased it
Review by Jen Shead
Pre-existing medical conditions covered with additional premium. Great customer service. Easy to complete claim form. Responded same day to claim. Will definitely use again.
Review by Jen Shead
Pre-existing medical conditions covered with additional premium. Great customer service. Easy to complete claim form. Responded same day to claim. Will definitely use again.
Review by Nigel Bratten
We put in a claim for travel delay after our flight was diverted to another airport due to fog,resulting in a twelve hour delay-our claim was paid out without question or delay- very impressed
Review by Joan Doris Shoebridge
I found the 1 Cover Travel Insurance was well priced and gave me the confidence to travel knowing that if I was to have any problems 1 Cover would be there for me.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.