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Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Claims

Wow you processed my claim in no time at all. My dealings with 1cover went very smoothly. Will not hesitate to use your service again. I will also recommend you to others

10 day Alaska Canada USA cruise

Easy to join, payment reasonable, what is offered convenient. Have used this insurance before. Happy to use again 🙂👌👍

Fabulous and easy cover

Our daughter put us on this cover, she said it was easy and she uses it every trip she takes.
I agree, its really easy to use and understand.

No problems at all !

Didn't need to claim ,all good that is what insurance is about ,peace of mind ! had to extend period by one day ,no problem and no extra cost.

Disappointing

Had a flight cancellation. So our trip had to be extended by a day. I called to make sure the coverage would keep us insured for that extra day. we had to the extend the policy and figured we would go about claiming on extra expenses when we got back home.
However were told if we extend the policy we can not make any claims for before that date. So we could either claim for our extra expenses incurred ( additional hotels etc) or have the coverage extended. We were more concerned of being covered in case of a medical emergency so went with that. Disappointing as you would think any time you have a cancellation you likely would have to extend the policy and also have to make claims.

Easy, fast and friendly

Easy as a few clicks, No stress, No phone calls. Policy immediately received. Brilliant service and would definitely use again!

Good value

The cost of my 1Cover insurance for the cover provided is always good. Apart from purchase Ihave had no other interaction has no claim has been made. I do recommend 1Cover to others.

Quick assistance overseas

I didn't end up having to make a claim, however, I almost needed to visit a hospital in the USA. I emailed the overseas email address and they got back to me quickly with information. They were also prompt to give advice on what to do.

The value for money is outstanding and much cheaper then other competitors. They were also helpful when I needed to update my policy to extend it by three months. This was easily done over the phone.

great service

Great company to deal with, no hassles all done on line and value for money. Would definitely recommend to others. Thank you

Total satisfcation

We have used 1Cover before. Had to make a claim this trip and it was settled online within 24hrs. Excellent service

Great insurance cover

Never had to claim thankfully but always easy to get a quote and cover provides everything i need and not been beaten on price by anyone yet! My travel plans are always book flights get 1cover and then book all other aspects such as accommodation and car hire!

For peace of mind

The cover was easy to access, and time efficient, was one less thing to worry about and very cost effective. Will highly recommend to all.

Quick and easy claim

My husband fell unwell while we were in the US and had to visit the hospital. 1cover were super easy to contact, answered our questions immediately, and accepted the claim within hours of our lodging. Would definitely use them again.

Good to purchase medical only insurance

Traveling just for a week from NZ to Australia was pleased to be able purchase medical and hospital cover. Travelled lightly so no need for cover on belongings and flights not too expensive if needed to rebook. Good to see options becoming more common.

Always great

We did not have to claim this time but has been very easy in the past. Easy to apply on line

Great travel insurance exoerience

No issues this last trip, but we did claim last holiday and communication was fast, easily understandable and resolved quickly.

Easy-peazy, lemon-squeezy

Very helpful help desk. Was able to confirm that my health was covered as it has been 5 years plus since being in full remission for cancer. Some other insurers will not provide cover even if you have been in remission for longer.

Outstanding service and overseas support

Highly responsive great customer focus. None of the nonsense that often seems to be the practice with other insurance providers.

Easy to do on line

I found it so easy to do on line.
Was happy with not only the price, but as a 1st cruiser I was able to get cover for that as well all under the same policy.
Thank you

#Exceptional customer service

Needed to upgrade insurance from basic to comprehensive with medical. Was not a problem to staff I spoke with. Will use this insurance company again