Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Claim made for Dr visit in Hawaii

Easy to understand insurance sign up
Easy procedure & fast acknowledgement of claim lodged
Easy return of documents sent supporting claim
Full $$ refunded in under 5 days of all documentation provided
Another holiday overseas since Hawaii & took out insurance with A1 again & will continue to so so in the future
Cheapest & easiest application 👍



Compared well against other providers

Claim was delayed due to not being given correct information of what was need to process completely, otherwise very happy.

Travel insurance for people with pre-existing condition

Now let's be honest, who doesn't have a sore back or previously seen a doctor for something chronic which is not completely curable? If you declare "no previous medical history" the chances are your insurance will not be valid by the time you have to claim it. 1Cover however look after that for you - it covers most common (everyday) chronic problem, and even for something slightly less common, as long as your condition is stable they will cover it with a small surcharge. I have a stable but slightly more problematic chronic condition which requires specialist review every 6 months, but because the condition is stable, they cover it. It's a great peace of mind, even just hopping across Tasmin to Australia!

Excellent value for money

Having this policy gave me peace of mind knowing that if required that I was covered. Thank goodness that I didn't need to make a claim. I travel extensively abroad, and will be using 1Covers service for future travels

Didn’t get any help after having flight cancelled

Very disappointed in the lack of help during my travel predicament. The one time I’ve needed to utilise my travel insurance...

Fantastic service and communication

I have received wonderful service. I was in Bali recently I received an email asking if I need to extend my policy, I wouldn't have thought of it if something had had happened.
I have just bought my policy for my trip to Sydney in. Couple of weeks, so easy , and again I couldn't complain about the service an communication I have reception.

Pre-existing conditions a breeze.

As a couple in their late 60's we were very worried about covering our pre-existing conditions.We need not have worried, as the very smart 1Cover website made it very easy to get our quote covering these. The smart search engine produced a very competitive quote in seconds, for a surprisingly small extra premium.

Purchasing travel insurance is a very quick, helpful, and cheap experience.

We have been using 1 Cover Insurance for four years without any issues so will continue to use them in the future.

Quick and easy travel cover

Have used several times and on two occasions in the past have had claims attended to very efficiently and quickly.

Super easy to arrange online.

Didn't need to claim thank goodness but my son did on a trip to Thailand when three Brits attacked him from behind on the beach and the insurance paid up to fix up his face in hospital immediately.

Awesome Experience with 1Cover

I was really happy with their service. Had taken domestic insurance for rental car excess. I had to replace the rental car key.
The online claim was very easy and got my money within a day! Definitely recommend.

Highly recommend 1 Cover for everyone traveling overseas

Submitted a claim at 9am had confirmation that it was accepted at 2pm the same day, hard to get better service than that.

Brilliant.

1Cover staff their attention and and care was second to none. I would and have recommended them many times now.

Insurance for travel

We had a fantastic easy experience where the operator was very knowledgeable and helpful. We felt we were well taken care of when purchasing this policy, catering for what we felt was our 'every day needs'. Glad we didn't need to use the policy, that was a great bonus. We will definitely use 1 Cover again next time we go on holiday, due to the easy no hassle process.

Would my scores have been so high if I hadn't made a claim??!

Probably not, because buying the insurance was online and simple, but not involving much customer service. However lodging a claim, and its processing, was super easy and the interactions I had were fast, simple and positive. I'll be back!!

Good and Bad

Great customer service after speaking with a representative (Aaron) about renewing my insurance who tried to help me as best he could.
Unfortunately I was late renewing my policy by 1 day and so I had to change it to an Already Overseas even after I had spent a large sum of money on a years travel insurance with no claims. Doesn’t seem very fair as it means my excess is more and my policy was more expensive by over $100.

Very fast and easy to use

Fast had typing error on policy (my fault) rang customer service very friendly and resolved issue straight away thanks 1 Cover

Easy to deal with,no hassles

I heard about 1 cover Travel insurance through our daughter, she said they are the best, so the very first time I used them on line, I thought this can't be this easy, but it was, it was so easy! And I've used them ever since and had a claim once and no hassles at all! Thanks

Awsome company to deal with

I am fortunate in that I have never had to lodge a claim but have taken travel insurance out with 1Cover many times over the years and they have been extremely helpful

Really great price compared to others. Especially covering a pre existing condition.

We would definately use again. Very happy and great communication.
Very easy to organise online.
Will recommend to others as this was recommended to us. Thankyou