See what our customers have been saying on Compare Travel Insurance.
Review by Shirley Eketone
Easy to understand insurance sign up
Easy procedure & fast acknowledgement of claim lodged
Easy return of documents sent supporting claim
Full $$ refunded in under 5 days of all documentation provided
Another holiday overseas since Hawaii & took out insurance with A1 again & will continue to so so in the future
Cheapest & easiest application 👍
Review by Anne Chapman
Claim was delayed due to not being given correct information of what was need to process completely, otherwise very happy.
Review by Bonnie Chuang
Now let's be honest, who doesn't have a sore back or previously seen a doctor for something chronic which is not completely curable? If you declare "no previous medical history" the chances are your insurance will not be valid by the time you have to claim it. 1Cover however look after that for you - it covers most common (everyday) chronic problem, and even for something slightly less common, as long as your condition is stable they will cover it with a small surcharge. I have a stable but slightly more problematic chronic condition which requires specialist review every 6 months, but because the condition is stable, they cover it. It's a great peace of mind, even just hopping across Tasmin to Australia!
Review by Andrew John Dixon
Having this policy gave me peace of mind knowing that if required that I was covered. Thank goodness that I didn't need to make a claim. I travel extensively abroad, and will be using 1Covers service for future travels
Review by Rachel Soh
Very disappointed in the lack of help during my travel predicament. The one time I’ve needed to utilise my travel insurance...
Review by Robyn Scown
I have received wonderful service. I was in Bali recently I received an email asking if I need to extend my policy, I wouldn't have thought of it if something had had happened.
I have just bought my policy for my trip to Sydney in. Couple of weeks, so easy , and again I couldn't complain about the service an communication I have reception.
Review by Charles Gray
As a couple in their late 60's we were very worried about covering our pre-existing conditions.We need not have worried, as the very smart 1Cover website made it very easy to get our quote covering these. The smart search engine produced a very competitive quote in seconds, for a surprisingly small extra premium.
Review by Peter Raymond Koorey
We have been using 1 Cover Insurance for four years without any issues so will continue to use them in the future.
Review by Janet Brown
Have used several times and on two occasions in the past have had claims attended to very efficiently and quickly.
Review by Susan Rees
Didn't need to claim thank goodness but my son did on a trip to Thailand when three Brits attacked him from behind on the beach and the insurance paid up to fix up his face in hospital immediately.
Review by Srivatsa Viswanatha
I was really happy with their service. Had taken domestic insurance for rental car excess. I had to replace the rental car key.
The online claim was very easy and got my money within a day! Definitely recommend.
Review by Terrence Bruning
Submitted a claim at 9am had confirmation that it was accepted at 2pm the same day, hard to get better service than that.
Review by Virginia Wilson
1Cover staff their attention and and care was second to none. I would and have recommended them many times now.
Review by Judith Mckenzie
We had a fantastic easy experience where the operator was very knowledgeable and helpful. We felt we were well taken care of when purchasing this policy, catering for what we felt was our 'every day needs'. Glad we didn't need to use the policy, that was a great bonus. We will definitely use 1 Cover again next time we go on holiday, due to the easy no hassle process.
Review by Nicola Wood
Probably not, because buying the insurance was online and simple, but not involving much customer service. However lodging a claim, and its processing, was super easy and the interactions I had were fast, simple and positive. I'll be back!!
Review by Greta Codyre
Great customer service after speaking with a representative (Aaron) about renewing my insurance who tried to help me as best he could.
Unfortunately I was late renewing my policy by 1 day and so I had to change it to an Already Overseas even after I had spent a large sum of money on a years travel insurance with no claims. Doesn’t seem very fair as it means my excess is more and my policy was more expensive by over $100.
Review by Roddy West
Fast had typing error on policy (my fault) rang customer service very friendly and resolved issue straight away thanks 1 Cover
Review by Robyn Randle
I heard about 1 cover Travel insurance through our daughter, she said they are the best, so the very first time I used them on line, I thought this can't be this easy, but it was, it was so easy! And I've used them ever since and had a claim once and no hassles at all! Thanks
Review by Ann Cole
I am fortunate in that I have never had to lodge a claim but have taken travel insurance out with 1Cover many times over the years and they have been extremely helpful
Review by Gaylene Spencer
We would definately use again. Very happy and great communication.
Very easy to organise online.
Will recommend to others as this was recommended to us. Thankyou
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.