Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Easy to use.

Fortunately we never had to claim, so we can't really comment except to say that 1 cover is easy to use at a good price.

Great to know we are covered again

Thankfully I didn't need to make a claim, but service, value for money and ease of use, exceptional once again.

Feedback 1 Cover

Online sign up easy to access, clearly describing each option available. No fuss insurance cover -thankfully I didnt need to use it.

Easy and Stress Free

Have used 1Cover numerous times now and it's always easy and stress free. Have had too make a claim while in Hungary and the customer service I received was outstanding.

Claim experience

My claim, both when I was overseas and when I returned home was an excellent experience, handled efficiently and without delay, all completed within 7 days. Thank you
I travel extensively and always use 1Cover for my travel insurance

Easy to deal with

Have used 1 Cover a lot and have always been there when needed which has only been once. Would highly recommend.

Easy peasy and great value for money

I use 1 Cover every time I travel because they're very easy to use and reasonably priced. The one time I had to make a claim, it was super simple!

Very happy that we have not had to make a claim

We found it so very easy to get cover for our travel will be doing so again very soon.

Excellent insurance offering fantastic value for money

If you are unfortunate enough to make a claim it is usually settled immediately without question. Such a good service. Have used them for the last 7 years.

Best travel insurance I've ever used by far

Incredibly helpful travel insurance who have settled my claims speedily and in a fully professional manner. Fantastic service, fully recommended.

Best travel insurance I've ever used by far

Incredibly good service. Helpful and friendly staff, and great to deal with. Claims settled quickly and without fuss. Fully recommended.

Cannot Fault

we have been with 1cover now for several years and cannot fault the service we receive.
Prompt replies and claim settlement. We have recommended to friends/family with no reservations at all.
We have been travelling for several years and feel we have the right company if something goes wrong.

Easy to deal with!

Roughly the same price for cover but unfortunately had a few things stolen whilst in Greece.. I thought this will be a nightmare and unlikely they would give it a look but were very genuine and helpful. 1Cover were easy to deal with and highly recommend them. Will use them again for sure.

Incredibly fast result with no issues what so ever.

After injuring myself on Christmas day I emailed all of the doctors bills etc to make a claim, thinking that because this happened over the Christmas period it would take a long time to process. This wasn't the case, my claim had been processed and approved within 4 days. There were no problems and everything was incredibly smooth and easy. Thank you very much 1cover team. I will most definitely use your services again and will highly recommend anyone else do the same!

The best insurance cover

I do quite a lot of travel and been with a few company's that did not come up to scratch, BUT One Cover is the best. I had to put a claim in and they where excellent to deal with.

100% Satisfied

It’s really upsetting when you lose something while travelling. But getting back home and having you guys taking care of it is a blessing. I’m really pleased and will recommend to all my friends.

Excellent and hassle free claims processing

Had my first ever travel claim (Insurance excess) - It was promptly approved by 1Cover without any hassles. The officer who handled the claims was very professional. Would definitely recommend 1Cover to others.

Awesome service

Super helpful when me and my friend experienced medical problems overseas, quick reimbursement. Great value for money for snowsports insurance.

Additional flight expense

I experienced very good customer service. Very fast response. The claim process was very easy to put through and was very quick.

Overall, I was very satisfied with 1Cover. Excellent work! Keep it up guys!

Happy chappy

Unfortunately I have recently had to make a claim on my overseas insurance cover after a small procedure in a Thailand hospital. Fortunately I had adequate cover on my policy. The staff I communicated with during my claim process where very helpful and patient (I had to resend some of my documentation because my camera was blurring the writing). The claim was sorted with out drama or ducking and weaving from the claims department. Many thanks for a painless process. Good job.