Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

Better to have and not need, than to need and not have

The only small thing is a posted hard copy of our policy would have been great as we have no printer to print the email, otherwise thanks again all good!

Local travel cover

Great way to take the extra insurance costs out of the car hire. Easy way to get peace of mind.

Not bad

Quite simple and straight forward to lodge online application. Haven't made any claims yet so cant comment in this regards. Overall, good experience. Will use them again for future covers.

They were amazing, made a very stressful situation easy

The service was fantastic. I've heard terrible things regarding insurance claims and having travelled the world several times this was the first time I had an accident. 1Cover were amazing and really helped make personally painful situation a lot less stressful. Thank you

Brilliant

would recommend to friends and relative .My claim experience was good. I feel safe with this coverage, it's value for money

One of the fastest responding insurance companies I've dealt with

When something goes wrong traveling the last thing you want is a week to get a reply and a month to see settlement. With 1Cover I was confirmed within 3d and settled 5-7d later. Very happy with the service.

Prompt and efficient insurance cover

Prompt answering of claims request following lost luggage. Clearly communicated process. Claim then supported by efficient back office processing. Would recommend.

Easy to deal with

Had a trip to Vanuatu that fell apart due to a tropical cyclone. Claims process was very easy and quick, no hassles. Will be using them again.

Missed flights due to cruise boat delay.

Have unfortunately had to make 2x claims in recent years , But cover 1 have been absolutely brilliant in regard to the said claims. I frequently travel to UK and will certainly insure with them again. Highly recommendable insurance company.

Claim super easy

Injured myself on Thursday, sent my claim through on friday. Saturday it was all sorted. Super easy, quick response to confirm and fix any issues with bank accounts

1Cover - all good by us

Have had a good experience with 1Cover. Easy to procure and if unfortunately a claim needs to be made, we had a quick response and pay out. Will keep using for future trips for sure.

Satisfied Customer

Simple straight forward coverage from 1Cover at a realistic price.
I originally insured with Covermore via AirNZ but on closer examination their policy and advertising material was quite frankly devious and misleading.

Excellent

1Cover provided excellent service from the initial accident through to the claims process. Communication was good from the start and the claim was processed quickly and hassle free.We would certainly use 1Cover for future trips and would highly recommend them.

Affordable friendly and helpful and reliable and fast

I have been using 1Cover for many years and never had to make a claim until recently. I thought maybe it would be complicated difficult and very time consuming but it was the exact opposite. I will continue to use 1Cover for many more years to come. I recommend 1Cover 100% to other travelers.

We think good insurance

In our ten months of travel we had no need to make a claim so do not know how good they were.

First time user

Did not need to use for a claim but very happy with what I purchased and what it covered.

Prompt handling of the claim

This was the first time I’ve needed to make a claim on travel insurance on a recent trip made to Australia. A major ‘ding’ with a rental car would have meant I was looking at having to pay the excess of up to A$4000. How glad I was to have taken out travel insurance with 1Cover including rental car excess. A representative at 1Cover handled the claim promptly and efficiently, once she had all the information she required. Definitely using 1Cover again for future travel.

Refunds should be available for cancelled travel

I wasted money on this policy as had to cancel my travel plans at the last min and got refunded on ever aspect of my trip except travel insurance, which is very disappointing as a customer

Safe guard

Always a requirement when you travel overseas when you are in doubt (should I or shouldn't I) I have always use 1 cover when I do international travels .

Easy and reasonably priced

I've used 1Cover several times as it is not only easy to obtain cover, but appears to be reasonably priced too.