See what our customers have been saying on Compare Travel Insurance.
Review by Boules
with the service but not overly excited didn't feel it was as personal as in past years. Value for money is subjective I was just pleased to get pre-existing condions covered.
Review by Lynette Collins
An awesome company that never queried our claim at all. Approval was straight away even on a Sunday. Money in my bank next day. Would never use another insurance company and have recommended to many
Review by Glenys Humphrey
We did not need to take advantage of the travel insurance but it was comforting knowing it was in place should it be required.
Review by Gary Ingram
I have an annual multi trip policy which I found to be excellent value for money. I recently had to make a claim relating to damage to a rental vehicle. The the online claims system was very good and the team had assesses my claim and paid out within 48 hours. Have had nothing but good experiences with 1 Cover.
Review by Bette Frances Williamson
We felt safe knowing we had the cover we needed- luckily we didn’t need to make a claim. All communications with setting up the insurance were prompt and easy to tollow- would recommend and use again
Review by Gerald Woollard
I've never made a claim from any travel insurance company. Also I don't carry anything of value which I couldn't afford to lose.. But that's not the real point. Because things can change suddenly. So I buy insurance for peace of mind especially if I require medical assistance. So I don't want an insurance company who scrunts their way through any potential preexisting condition with a view to avoid a claim if something goes astray. Everyone carries a medical risk whether they know it or not. And no Kiwi ever goes on holiday deliberately to get unwell or get an intervention. It's all free here anyhow. So this is why I always choose 1cover insurance. No fuss. No frills. Reasonable exclusions. And reasonable pricing.
Review by Warwick Lamb
Would have given a 10 for claim response had I not found the online claim process a little clunky and slow. In other respects very good with helpful advice by phone and a very quick claim approval.
Review by Jaimee Pittman
Amazing and helpful staff. Easy claim process and good pricing and value for money. Thank you 1cover! We will be back :)
Review by Travis Brunton
Easy to order, easy to print and keep with us, easy to understand cover conditions, haven't had to claim though so you never know until you need it.
Review by Graeme McMurdo
We took insurance because of my Artrial fibrillation. When my wife fell down the stairs and badly broke her right femur it was all. One phone call to 1Cover Insurance and at a moment everything was taken off my shoulders. After my wife Lorna's operation and release from hospital their planning to get us home on a flight to New Zealand was absolutely first class from everyone who contacted us. We were flown business class because of the nature of my wife's injury. Thank you thank you and thank you again No.1 Insurance. Brilliant.
Review by Warwick Tempero
We have insured with 1Cover many times and the process online is always simple, even for the need of extra cover (eg camera equipment) or existing medical conditions.
We have only needed to claim once, and that was quickly and efficiently carried out. The claim was made several months after our travel, when an unexpected bill was sent through from our overseas destination. There was no issue with the lateness of the claim, and this took away the stress of a rather large potential expense that would have left a "bad taste" about the holiday.
We are very happy with 1Cover!!!!
Review by Christopher Hey
I had initially only planned to be in Japan for my holiday but the opportunity arose for me to travel to South Korea. I had not put this on my initial policy. The night before flying i contacted 1Cover and was extremely surprised at how accommodating they were and especially at no extra cost. They have amazing customer focus and i will be recommending you to everyone.
Review by Colleen Gorczynski
The travel insurance was quick and easy to purchase. The information provided was comprehensive but written in easily understood terms. Great value for money which gave me peace of mind for my trip.
Review by Gerard Guthrie
While on a cruise ship, I identified a melanoma, which needed immediate excision and histology. 1Cover was very prompt in providing the go-ahead, in following up progress, and in settling the claim. Excellent!
Review by Beverley Campbell
1Cover you rock! The only travel Insurance we would consider using. Easy peasy on-line forms & claims are a breeze. Well done to the consultants for your professionalism.
Review by Cotterill Family
we had a quote with our tickets, it wasn't a bad price I thought for two adults. But 1Cover came up on my FB feed and I thought I would compare. Identical levels of cover (only I could opt for a lower excess) and the price was half the quote from our agent. It was a no brainer, online reviews supported 1cover as a great option.
Review by Grant Sutton
Was so easy to complete form and organise cover. Also the follow up emails and contact access. Would use again and recommend to friends
Review by Dorothy McKendrick
I will not use your company again, online claim form too complicated. To replace my glasses, i had to send a copy of receipt, airline ticket, receipt of glasses that had faded unable to copy all on line which was difficult for me to do. I even rang from Australia and their customer service advised me that it would be easy to do the claim at home - untrue. I am 75 years old and have basic computer skills, so i will just have to buy a new pair (i even went to a jeweler and they said they couldn't fix the arm.) And forget about saving some of the cost of new glasses.
Review by Elizabeth Whitfield
I can't speak highly enough of my recent claim experience with 1Cover Travel Insurance. It was quick and easy to make the claim on line. Within a few days my claim had been processed and the outcome decision emailed to me. Staff were very friendly, helpful and made sure that I had all questions answered to my satisfaction. I highly recommend 1Cover Travel Insurance. I felt safe dealing with them and totally trust them. 5-star plus customer service experience for me dealing with them.
Review by Tessa
Incredible service, fast claims payout and generall all round awesome insurance company to have on your side.
Keep it up guys!
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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