See what our customers have been saying on Compare Travel Insurance.
Review by Rebeca Consolmagno Mezzacappa
I had an accident overseas and to continue treatment in NZ and had to pay for that out of pocket.
Review by Bronwyn Harmer
was anxious about travelling for the the first time with my type 1 diabetic 4 year old... customer service was informative, reassuring and provided great value for money... thanks heaps!
Review by Jocelyn Kinnell
Within the same day of making the claims, the claims were settled. The assessment was very fair and without any followup required. Our word was accepted without question. This experience served as a reminder that keeping records of ownership of personal property is very important.
Review by James Hackett
Frustrating process dealing with more than 10 different workers. No consistency. Was left feeling annoyed. I would struggle to recommend this service to others.
Review by Mitchell Palmer
Injured myself skiing and the insurance cover came through super quick, the team were friendly through the whole ordeal
Review by Jonathan Barr
The start of the claim process is the worst bit. I was in hospital and the doctor said I needed this operation. I got 1Cover on the phone and they went through the process, but they tell you they are going to get your medical records from your GP and let you know. That's when you hit panic mode! Thinking did I tell them everything, did I miss something, what if they don't approve this, what will i do. Quite stressful actually. Fortunately they got on to it quickly and had my approval in a short time, from there on everything went very smoothly and I was extremely relieved to have 1Cover! I will certainly use them next time.
Review by Jason Rangi-Hutchinson
Great service, fast service and very ready to deal with. I would highly recommend this service. The price was also great value.
Review by Kathleen Crisley
I took out travel insurance for a trip to USA. When my plans had to change at short notice, due to the serious illness of my mother in the USA, I was told that none of the additional charges for changing my travel would be covered because my mother didn't reside in NZ. Pointless, really.
Review by Heidy Armstrong
We have traveled with the comfort of 1 cover for many years now. Have only once had to make a claim but at the time we were so impressed with their support we vowed to stay loyal clients.
Review by Dean
I was happy with the product, and have taken it out for our cruise from Singapore to Sydney. Less questions to answer than the others I have used.
Review by Gordon Bridge
We have travelled with 1cover in our past 3 trips, we have had 2 claims both were accepted with no problems. With both of us over 70 revealing past health issues gives us peace of mind while traveling
Review by Brett Hawthorne
Worst company in the world if you need to claim, they don't stand behind there insurance. Almost a scam.
Review by Eric Shackel
We had reached almost completed bookings for one trip and some bookings for another later in the year when we discovered that my wife had developed terminal lung cancer and all bookings had to be cancelled.We were most impressed by the sympathetic and courteous treatment we received from 1Cover when we made a claim for the residual non refundable amounts from the bookings and the prompt payment of the full claim.
Review by Carolyn Radford
While i was away in Bali my I phone was accidentally kicked into a pond at a restaurant I was dining at. The phone is irreparable. I found that the phone is not covered for water damage. I was unaware of this exclusion. I would not go with this insurer again because of this. It has cost me over 2,000 to replace my phone. As these devices are essential for my day to day life I would want to know that it is covered while traveling. Very dissapointed.
Review by Christina Minamizawa
Pleased to buy this international insurance online without an annoying travel agent. Loved that it was very easy to extend and add other countries.
Review by Sompong Sirisuk
I have recieved very prompt and helpfull service from the team at 1 cover. Their emails are clear and easy to follow their requests.
Thankyou again.
Review by Denise Yern
I found 1 cover quick and easy to deal with, at a great price with a comprehensive policy that I could trust.
Review by Henry Jewitt
Had my phone stolen. Put in a claim, I had my claim assessed and approved within two hours 10/10 service.
Review by Jeff Evans
1 Cover is our trusted company for overseas and domestic travel insurance. We did need to make a claim due to a trip planned to Bali during one of the volcano eruptions. The settlement was very fair and comprehensive from meals to flights and accommodation. Our recent 5 day trip to Fiji was covered for less than $60 for the two of us.
Review by Hailz Stevens-Nordell
I luckily never had to make a claim when I went overseas recently but I’m thankful I bought my travel insurance through a company that was so affordable and made it so easy to understand everything.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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