Independent customer reviews

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1Cover NZ Rated 8.4 out of 1275 reviews

Claims experience
8.0/10
Value for money
8.7/10
Customer service
8.7/10

No Worry. Be happy

If there’s some further discount or rewards to your loyal and no claim customers will be much more encouraged and appreciated.

Always feel safe travelling with 1Cover.

I have used 1Cover for years for my travels and love the ease of booking it. I personally haven't claimed but travelled with someone who has. He had a great experience.

I found the staff most helpful when making our claims.

Taking out the policy and having peace of mind whilst away was great. It was even easier making a claim when we got back. Although you were a little slow paying out.

1Cover - Excellent!!

Blown away by the fast communication and response from 1Cover while I was away in Bali, I had an unfortunate situation happen and they were quick to reply and come to the rescue. Will use again and recommend to friend and family.

Great service

It was the first time i had used 1Cover found it great to navigate I was recommended by a friend and I will be recommending it in the future.

Very good when buying.

Very easy to buy cover and a lot of pre-existing conditions are covered. Filling out the claim form took far far longer than the claimed 10 minutes. But, they paid promptly.

Good value

Good value, yet to need to claim.
Policy seemed to be comprehensive.
Hard to complete a review without having the claim experience

Easy to sign up, great value for money and super speedy claims process.

While abroad in Fiji for a wedding my son had some belongings stolen including a phone and items of clothing. We claimed for these the day after we returned home and within 24 hours 1cover had accepted our claim and had paid out within 7 days. All I can say is excellent product at a competitive price and AAA rating on your claims process. Well done 1Cover team.

A difficult situation with an odd outcome.

I'd had an allergic reaction to something which to this day remains a mystery. I received great support from 1-Cover emergency care rep to get a consultation, but was unable to make effective contact with medical support staff in the country I was visiting. So, great advice and support from 1-Cover, but not so good from Australian Doctors offices. Luckily I didnt die from the hives in my throat, aye Aussies!!

Good value for money

We had great piece of mind when our claim was accepted by 1Cover while we were still on the cruise.Their followup when we got back to Auckland was professional and efficient.

Excellent on all levels

Fast responses, easy to chat to, quick service and turnaround. Friendly staff with non-judgemental emails that make you feel at ease.

Excellent service.

I was injured overseas and contacted 1Cover by email for advice. They answered quickly and reassured me I did not have to file the claim straight away which was a relief. Since my return I have filed my claim which was processed and accepted promptly. Thanks!

Outstanding

1Cover are the only travel insurance company our family use. We have only had to make one claim and that was very fast and efficient. Either online or over the phone, insurance cover is easy to arrange.

Good cover

I really found the process in getting this cover very easy. When i spoke to the staff around my quote they handled everything professionally.My only concern was a few days before departure i rang just to run some "what ifs' scenarios and confirm I understand what i was covered for. The person I spoke to did not seem confident in giving me information to make me feel comfortable about what i was covered for.

Always use 1cover

We always use 1Cover for our holidays, 3-5 times per year and only needed to claim once and our claim was handled promptly, thank you 1cover

Piece of mind

Good value for money. I have never had to claim so far. Easy to book online. Will book again next trip.

Have used for years

Have been using Cover1 for travel insurance for years. I have never made a claim but my husband did and the team was very helpful and the process was smooth. I ordered my travel insurance early this time. Changed my travel plans to make the trip shorter, but was not allowed to make the necessary changes to the insurance policy, which surprised me a lot! I would warn others not to buy the travel insurance until almost ready to leave as one is not allowed to make one's trip shorter so I had to pay for a couple of weeks of insurance coverage even though my trip was not as long as the insurance coverage indicated! Strange, eh!?!

Helps me feel secure

I love using 1 cover, I always get my insurance through one cover whenever I travel and it just gives me lots of reassurance that I’m covered If something goes wrong.

Easy and quick

It was easy to follow the instructions online and the rates were good in comparison to other main travel insurance companies.

Not worth having

wouldn't bother with travel insurance again as when you need them they always have a clause to get out of it