See what our customers have been saying on Compare Travel Insurance.
Review by Rene McLean
Easy to use, good pricing and was good to deal with a claim. Why wouldn't you get 1 cover?!
Review by Dennis Smith
I have no complaints re service, having used 1COVER comprehensive insurance regularly over the last 7+ years.I recall only 1 small Rental car damage claim which was promptly dealt with.
We booked a trip last September and took out our policy.Since then because of the small print, we have written off the accommodation and other costs we have not been able to recover ourselves.However I am disappointed that 1COVER has not seen fit to at least offer a part refund on the insurance policy involved.It is accepted there are costs in writing the policy but everyone is taking a hit!
Review by Kyle Siebert
Worst company with the worst business practice. A lot of other companies covered for the Covid 19 but not 1cover. Spent months trying to contact them. Stay away from this company
Review by Jose B
Purchased a ticket for the family on August 2019. We were able to fly on January 2020 but couldn't use our return ticket via Hong Kong on February 2020 due to travel ban related to Covid-19 so we purchased another ticket via South Korea. The airline returned a portion of our unused ticket and 1Cover approved our claim for the new ticket which is about NZ$3000.
Review by Sean
All the representatives of 1Cover that have provided assistance and support with my situation and claim have been a sincere pleasure to work with. Communication and support has been clear, reassuring and supportive.
1Cover have exceeded all my expectations with 5-star service and an exceptional level of care.
Knowing that being on opposite sides of the world and having such great support gives peace of mind.
Review by Raymond James
Claim took a very long time. It was terribly frustrating not to be able to talk to a real person !!
And then we are told a credit into my Bank account will take 15 business days !!! This is 2020 - banks can process payments overnight !!!!
Review by Janine Cliff
Supplied medical histpory, you doubled cost for a condition the MOH does't even acknowledge with a medical code - outrageous!
Review by Sandeep Sharma
I took the Domestic travel insurance cover (within NZ) and process to get the cover was very easy and straight forward. It was a peace of mind.
Unfortunately I had incident which required insurance claim. The claim process was also very easy and clear. Got my claim approved in couple of days. It was a breeze. I woupd definitely recommend getting 1cover insurance cover for my future travels. Thanks heaps.
Review by Jenny
The request for accountability was simple to follow, and our claim was efficiently sorted for us. It only took a few days.
Review by Iain
Overseas trip to Europe was cancelled due to Covid - 1Cover kindly provided a credit note which was extended to 18 months to allow it to be used this year. The process was handled professionally and communication was excellent throughout. Well done.
Review by Leland
Things changed and we needed to cancel our policy and we were given a full refund. Bonnie on customer chat did a swift and efficient job, so much so that I shall choose this company right away when buying future insurance policies when we have new plans formulated. Easy to deal with companies like this really make a big difference in this hectic day and age. Very pleased.
Review by malcolm
I travel often and the travel company I usually use was done through my previous employment and the one time I did use them for a claim it was a seamless efficient experience to the one I had with 1cover.
The application is misleading as I thought the comprehensive cover included vehicle rental excess $5000 as it states on the application which I was told over the phone, no that is additionally.
This was then declined and there was no goodwill with the misunderstanding that it didn’t cover car rental as that’s the main reason why I got comprehensive cover as we planned to hire a van for three weeks in America.
The back and forth of documents which were already sent. The process time nearly a month to approve and now another 15days to process to my account.
After this experience I will revert back to my previous insurance company as they treat there customers better and have a longer relationship with them.
Review by Elizabeth Beatty
The service was great. Fast and clear communication and very professional. Shout out to Libby who was awesome. So reassuring when customer service across the airline industry is at an all time low.
Review by Chris Manford
After our flight was cancelled we claimed expenses until rescheduled flight departed. 1Cover had a simple claim process and generous payment.
Review by Matthew and Sophie Thomas/Parker
To be honest I was completely blown away by how good these guys were to deal with and how the got my families claim sorted, it was related to two delayed flights coming home, both due to fog in Norfolk Island and then our domestic flight to New Plymouth due to fog. This delay resulted in us having an extra 4 days of unexpected accomodation/food/travel costs they covered
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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