See what our customers have been saying on Compare Travel Insurance.
Review by Robert John Moorthy
Overall it was easy to set up and purchase. Don't really know about the claim section as haven't made any so far
Review by Ben Koch
We had a great experience up until we had to make a claim, overall it wasn't bad so just making that clear, we were thankful for the help and claim received. In terms of the claim process there were a few things that could have made it smoother for us.I had spoken to a team member and emailed about our claim situation I completed a claim, however the claim needed to be individually, it would have been nice to have been told this in early discussions. Anyway, we did this and claims were approved, however the second claim for my partner missed the accommodation portion stating that it had already been received, however my claim stated that it hadn't and needed to be claimed separately either way we then got this sorted at a later date. Overall we weren't left out of pocket which we appreciated, however some process issues which could be tidied up moving forward
Review by Donna Waitere
We had a problem with our dates and one phone call and it was all soughted out. So helpful and quick. Thanks heaps
Review by Donna Waitere
We had a problem with our dates and one phone call and it was all soughted out. So helpful and quick. Thanks heaps
Review by Alexandra Turner
Very comprehensive cover with no problem when necessary to claim. Fortunately had no need to claim this time but more than happy with results the one time I did have to.
Review by Julia Lyford
I recently had to make a claim on getting a hire car when my flight was cancelled.
My claim was reviewed and dealt with quickly, which was nice. However, I was surprised to find out there was no provision to cover fuel costs and only the hire car was covered.
When you hire a car, there is obviously going to be fuel costs associated with that and so I would've thought my insurance would cover this. It was disappointing to find out this wasn't the case, and makes it seems like 1Cover is finding ways not to payout on policies fairly by not including this cost.
Thanks.
Review by Arthur Withey
website very confusing - several companies with same contacts/ links - when phoned, receptionist had no knowledge of information on website.
Review by Kevin Cresswell
Well I haven't ever had to claim anything, but this company is very easy to apply for travel insurance so thanks for that. :)
Review by Rosina Marie
Good rates, generous payout money and straight forward online purchasing.
I never made a cldim so dont know if theyre good
Review by JW
This cover was easy to obtain using your online tool which was clear and easy to use. The policy provided great value for money with comprehensive cover.
Review by Janice Smellie
Fortunately did not have to make a claim. Would use 1Cover again if and when I travel out of NZ. Very easy to apply on line, customer service very good.
Review by Lothar Brandt
It was now my second or time I have signed up with 1Cover. While I did not need to claim any services I signed up for, I am, however, happy to have had Peace of Mind' while travelling for over 4-months in Europe and SE Asia. Will most certainly purchase services from 1Cover again when I leave on my next 1-year trip starting July 2020. Great company, great cover!
Review by Jonathan Summers
We were pleasantly surprised with every aspect of our dealings with 1Cover. Applying was easy, fast, and cost effective. We will certainly keep you in mind for future insurance needs. :)
Review by Marguerite Gratton
I found all communication per phone and the speed in setting up and then extending policy excellent - thank you
Review by Georgina Templeton
When you're older, and you have a few health issues, but are generally in reasonable health, it's still incredibly hard to get any type of travel insurance. So I was absolutely delighted to get some travel cover from 1Cover, without issue and without any hassle at all. Thank you 1Cover, I will definitely be using your services again, and again.
Review by Danielle Naomi Love
Fortunately, I did not need to use my insurance, however it was comforting to know I had a good policy. It felt like good value and I received a check-up email when my trip was over.
Review by Jodie Swanson
Thankfully I didn't need to find out how the claims process works, but purchasing insurance was very easy and was the cheapest option when I was looking.
Review by Thelma Greer
Your price is very competitive and determined my decision to purchase from you. Fortunately there was no need to make a claim.
When I lived in Europe I had an annual CW Insurance which covers me internationally as well as locally if hiring a vehicle. It made it all so easy. Would be great if you would consider launching a similar product.
Review by Robin Stanford
Always great to have the confidence of a good quality insurance behind you when travelling, especially the vehicle damage cover if needed.
Review by Tracy Edmonds
This was very easy online to purchase for myself and husband. The information received was easy to comprehend.
Thank you 1 Cover for this easy way to purchase insurance for us new international travellers. We would definately use for future travel.
1Cover Travel insurance is issued and managed by 1Cover NZ Limited Company No.1588084, FSP472306. Terms, conditions, limits, sub-limits, and exclusions apply. Before deciding to buy this product, you should consider the Policy Wording.
This insurance is underwritten by HDI Global Specialty SE – New Zealand.
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