Before you buy, please read our travel alerts.
Heading to the UK to visit the historic landmarks, explore vibrant cities, or enjoy the beautiful countryside, having the right travel insurance ensures peace of mind while you travel. Make your adventure worry-free, get 1Cover Travel Insurance, the One thing you need when One thing goes wrong.
Unlimited medical benefits should you get sick or have an accident including 24-hour emergency medical assistance, ambulance fees and medical evacuations.
Cover for luggage and personal effects stolen, lost or damaged during travel.
Add cover for rental vehicle excess to make sure you don't get a nasty surprise if you have an accident on the UK roads.
Covers cancellation fees and lost deposits for pre-paid travel arrangements due to unforeseen circumstances.
Cover for the replacement cost of your travel documents including passports, travel documents or travellers cheques lost or stolen from you during your Journey.
Yes, of course. If you want to extend your policy while you’re in the UK, the easiest way to do this is via the Policy Manager.
You'll need your policy number (available in the email confirming your policy), and a few other simple details. Log-in and extend your trip, add destinations, or buy add ons/extras.
Make sure you extend your policy before it expires.
If you have trouble, you can email us at [email protected]
Please note there may be instances where a policy extension is not available.
The reciprocal health care agreement (RHCA) lets New Zealand citizens access limited medical services in certain countries including the UK.
But the RHCA won't cover any prescription medicines/supplies, or any other medical treatments you require, including any hospital outpatient treatments and all private hospital services.
The RHCA also doesn't cover emergency evacuation, repatriation, or any dental costs. You can find out more here.
Please refer to the Policy Wording and policy schedule and check if your sickness or injury is a claimable event and is covered. If you are hospitalised, or if you are treated as an outpatient, or if the total cost of the treatment will exceed $1000, please contact our emergency assistance service as soon as possible to obtain their prior approval.
In circumstances where the claim is approved, we can then provide written guarantees of payment of reasonable expenses for emergency hospitalisation that may be required while you are in the UK.
If you are robbed while you’re on holiday, you should report the theft to the police or nearest local authority immediately. You will also need to obtain a written report to be used as supporting documents for your claim.
If you are entitled to be reimbursed by the bus line, airline, shipping line or rail authority you were travelling on when the loss, theft, misplacement or damage occurred, then your travel insurance may not cover you.
However, if you are not reimbursed the full amount of your claim, we will assess your claim and you may be entitled to be paid the difference between the amount of your loss and what you were reimbursed, up to the limit of your cover (allowing for depreciation due to age, wear and tear).
Our Comprehensive, Overseas Frequent Traveller, and Already Overseas policies, rental vehicle insurance excess cover is not included automatically. Under these policies, you can add cover for rental vehicle insurance excess up to $10,000 by paying an additional premium.
In the event of a terrorist attack or political unrest, there is no cover for cancellation fees and lost deposits, disruption of journey or alternative transport expenses.
However, if you do get caught up in an unforeseen event while you are in the UK and you are injured, cover is available for all necessary medical/hospital expenses.
When you apply for a policy you need to tell us where you are travelling to. The premium you pay for the policy depends on your destination(s). The policy only covers loss, injury or illness which occurs in the countries you have told us you will visit.
If you're travelling to multiple countries (including Europe and the UK), you need to nominate the countries when you are applying for cover.
If you’re going on a cruise, you must select the appropriate cruise region for where you are travelling and pay an additional premium for travel on a cruise vessel by purchasing the Cruise Pack. If you don't purchase a cruise pack, you won't be covered while on the ship. There is, however, no cover under any sections of the policy when you are on a cargo ship or freighter.
We have a policy called Frequent Traveller which allows you to take as many trips under the one policy for 12 months and enjoy comprehensive cover on each one. There is a limit to the maximum length of each trip on these policies. You can travel to one or more destinations with this policy.
Find out more about our annual travel insurance policies here.
Laptop computers, cameras, mobile phones…they’re all things we need on at home and on holiday. That’s why you can choose a bit of extra protection for your can’t-live-withouts. All you need to do is include and specify certain high-value items that aren't automatically covered when you're buying your policy.
Note: the items cannot be older than 12 month, and you can't specify items like jewellery, watches, bicycles and watercraft (apart from surfboards).
Yes, we will cover you if you have the intention of coming back home within 12 months of your departure.
While travelling in the UK, Robert accidentally reversed his hire car into a parking meter.
1Cover covered the rental vehicle excess of $5,000 and Robert was able to keep enjoying his trip.
Tarek was on the train on his way to the airport when he lost his camera bag containing all of his camera gear. Despite contacting the transit office and police he had no luck in finding it.
1Cover was able to reimburse Tarek for the cost of his lost camera gear (minus depreciation).
During her UK holiday, Dahlia was struck down with a bacterial infection and admitted to a local hospital vomiting and suffering severe dehydration. She was hooked up to an IV rehydration drip and given the required medication.
Dahlia was able to claim $4,000 towards her medical expenses.
England, Ireland, Scotland, Wales...wherever you’re going, our UK Survival Guide is packed with the advice to stay safe on your adventure.
It’s one of the world’s most famous sites and draws close to one million visitors every year. But here's why it might not be worth your time.
If you’re staying in a dorm room while you’re in the UK, here’s what not to do if you want to keep your fellow travellers on side.
“1Cover have always dealt with my claims in a professional manner. We have no hesitation in recommending 1Cover.”
“We will always use 1Cover now - outstanding service, great experience (apart from the torn ACL). Huge thanks service was outstanding!”
In our 72 years, we have never had a travel claim. Thank you for making a horrendous time truly easy!
1Cover's curated the One thing you should and shouldn't do on your trip to the UK.
From must see sports, to must eat foods and must visit cultural sites, 1Cover's taking the stress out of planning your trip.
We hope nothing goes wrong on your trip to the UK. But if it does, the resources in this section can help you.
New Zealand has an Embassy and several consulates throughout the UK. They provide a range of services to the general public, including consular, passport, visa and immigration, citizenship and cultural relations services.
Be informed. Be prepared. If you're across The New Zealand Government's SafeTravel website, you'll have all the latest information for your trip to the UK. SafeTravel is a trusted resource for New Zealander travellers and is updated regularly, so make sure you bookmark this handy resource.
If you need emergency assistance in the UK, please call our 24/7 emergency medical assistance line or email [email protected].
For non-emergency assistance, you can message our Sydney-based support centre seven days a week.
If something happens to you and it's not an emergency, you can start the claims process whenever it's convenient to you. Visit our online claims platform, and if you have all the necessary documentation, your claim will be processed in 10 business days.
If you have any other questions or queries, please send us a message via our Contact Us page.
If you are experiencing an emergency, please use the details on our Emergency Assistance page.