In the unfortunate event that your travel plans have been affected by the Coronavirus, there are steps that you can take to recover your pre-paid expenses.
1Cover policies purchased prior to 19th November 2021 have a general exclusion which excludes cover for any claims related to an epidemic or pandemic and whilst 1Cover policies purchased after 19th November 2021 offer overseas medical coverage related to Coronavirus (COVID-19), they do not cover any cancellation costs or additional costs that are incurred as a result of Coronavirus (COVID-19).
Your chosen travel provider may have amended their usual policies and procedures to include cancellation or amendments that result from Coronavirus (COVID-19) such as credits, change in dates etc.
Don’t delay. Many travel providers issued travel credits for unused travel arrangements last year and this year and there might be cut-off dates for you to use your travel credits. We encourage you to keep track of all your travel credits and their expiry dates.
Get organised. If you are trying to obtain refunds or credits for cancelled arrangements or change travel arrangements, it helps to always have your booking reference handy. This will usually speed up the processes when dealing with travel providers and booking agents.
Some travel providers have amended their usual policies to include the risk that comes with Coronavirus (COVID-19). Refund and travel rearrangement processes will differ depending on when and which company you have booked with, and which destination you were travelling to. We would advise to contact your travel agent or travel provider if your trip is disrupted, cancelled or re-arranged due to If you have any issues with Coronavirus (COVID-19) to see how they can assist you.
Understand the Coronavirus. There is a lot of information and resources in relation to the Coronavirus, which includes a lot of false information about the virus. We recommend authoritative resources such as the World Health Organization (WHO), which provides advice to countries and individuals on measures to protect health and prevent the spread of this outbreak and answers frequently asked questions.
Australians should visit smartraveller.gov.au, the official advice site for Australians living and travelling overseas. You can subscribe to your destination and our news and follow us on Facebook and Twitter to receive latest updates on the situation as they occur.
New Zealanders should visit safetravel.govt.nz. The official advice site for New Zealanders living and travelling overseas. Register your travel plans so the government can account for your safety and wellbeing. You can subscribe here to receive updates on travel advisories.
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