Lost Your Policy Documents?

Don’t worry, we’ve got you covered. Simply go the Members Area and follow these steps;

1. Login to the Member’s Area using the email address that you provided when purchasing your policy
2. If you have not logged in before click the ‘Forgot Password’ link
3. You will receive an email which will allow you to set your password
4. Login to Member’s area with the new password
5. Click on the ‘My Policy’ tab then click ‘Download Certificate’

Using The Members Area

Our Members Area allows you to view your policy documents, view saved quotes, extend your policy and change your details.

Want To Extend Your Policy? 

To extend a policy please follow these steps; 

1. Login to the member’s area using the email address that you provided when purchasing your policy
2. Click the 'My Policy' tab and click 'Apply To Extend' 
3. Original Policy Details will show you the details of your current policy, and Extension Options shows you destination and duration extension options available to you. 
4. Select your required duration and destination then click 'Calculate'. This will show you your new policy details and the cost of the additional premium if you have extended your trip. 

Changing Your Details

When you purchase a 1Cover policy, we use your email address to send out your policy documents, and to send you special offers and discount too. If your email address changes please update this in the 'My Details' section of the Member's Area. 

You can also update your postal address information in this section which is helpful if you need policy documents mailed out to you. 

FAQs

• How long can I extend my policy for?

• Comprehensive policies can be extended for up to 12 months after the initially specified return date.

• Can I extend my policy online?

• If you purchased your policy after 22 November 2015, you would be able to extend your policy online by logging into your member’s area as long as you do it before your policy expires. Policies purchased before this date need to be extended by contacting the call centre via phone or email at least 7 days before the policy is due to lapse.

• When do I need to extend my policy?

• You need to extend your policy before it expires.

• Will I be charged extra to extend my policy? 

• The additional amount you will be charged will be determined by the amount of time you extend your policy for and if you are adding any new destinations.

• What if I am delayed overseas from no fault of my own?

• You can extend your policy free of charge if your return to Australia is delayed because a bus line, airline, shipping line or rail authority you are travelling on, or that has accepted your fare or luggage and personal effects, is delayed; or if an event has occurred that we have confirmed is claimable under the policy.