Win $10k holiday! T&Cs apply
Win $10k holiday! T&Cs apply
If your policy includes family emergency as a provision, and a relative becomes hospitalised, is disabled by a serious injury or passes away, you may be able to claim for curtailment or cancellation of the remainder of a trip, whichever is higher (you can’t claim for both).
Under this provision, a relative is limited to being yours or your travelling companions’. It means your or their spouse, de facto partner, husband, wife, partner, fiancé(e), parent, parent-in-law, stepparent, stepparent-in-law, sister, sister-in-law, brother, brother-in-law, son, son-in-law, daughter, daughter-in-law, stepchild, foster child, grandparent, grandchild, niece, nephew, aunt, uncle, or guardian only.
To be covered, your relative must be aged 84 or under and a resident of New Zealand or Australia.
If a relative is hospitalised or dies in New Zealand or Australia after the policy was issued as a result of a pre-existing medical condition(s) and you didn’t know that there could be a likelihood of death or hospitalisation, then we will cover you for $2000 per adult.
If you did know about the pre-existing medical condition and the likelihood of hospitalisation or death, then we wouldn’t be able to cover you.
Please check the Policy Wording for details.
All FAQ answers are based on the current effective Policy Wording. If your policy is older than the current Policy Wording, please contact us or refer to your particular policy.
Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording.
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