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Already Overseas

• I’m moving back to Australia - can I take out a policy for my trip home?
• How Long Will The Already Overseas Policy Cover Me For?
• What If I Forgot To Take Out Insurance Before I Left Australia?
• Can I Get Cover For My Pre-Existing Condition On An Already Overseas Policy?
• Does Cover Start Immediately For Already Overseas Policies?

Making A Claim

• How Long Will It Take To Process My Claim?
• What If I can't get a Police Report?
• How Do I Make A Claim?
• How do I escalate the outcome of the claim?
• What Will You Accept As Proof Of Purchase?

Emergency Assistance

• Is Medical Evacuation Covered?
• I Am Sick Overseas And I Want To Return Home Early. What Do I Do?
• Who Should Speak/Act On My Behalf If I Become Seriously Injured/Unwell Overseas?
• Can I Choose Between Attending A Private Hospital And Public Hospital?
• How Do I Contact You From Overseas?

Frequent Traveller

• How does annual travel insurance work?
• What’s The Difference Between A Frequent Traveller Policy & A Single Trip Policy?
• Are There Any Age Restrictions On Frequent Traveller Policies?
• Frequent Traveller: do I have to tell 1Cover when I'm travelling?
• What if I'm delayed on the last day of my Frequent Traveler Policy?

Kids Family

Pre-Existing Medical

Ski Insurance

• Can I Purchase A Frequent Traveller Policy With Winter Sports Pack?
• Do You Cover For Backcountry Skiing?
• Ski And Snow Travel Insurance
• When does the Double Excess Apply With The Winter Sports Pack?
• Do Any Restrictions Apply to The Winter Sports Pack?

What Is Covered

• Will I Be Covered If I Ride A Scooter, Moped Or Motorcycle While Overseas?
• What Happens If I Encounter Terrorism Or Political Unrest?
• How to claim for cruise ship missed ports?
• Am I Covered for Elective Surgery?
• Alcohol and Travel Insurance Explained