Can I Cancel My Policy And Get A Refund?

If you decide that you do not want this policy, you will be given a full refund of the premium you paid provided that: 

  1. You cancel within 14 days after you are issued your certificate of insurance and PDS; 
     
  2. You cancel prior to the start of the first of the travel dates shown on your certificate of insurance; and 
     
  3. You do not want to make a claim or to exercise any other right under the policy. 

You can cancel your policy after 14 days, and we will refund the amount you paid less duties and taxes we cannot recover, the proportion of the premium for the period which you were insured. We will also deduct an administration fee of $25 from the amount that we refund you. To be eligible for a refund, you must not have started your journey, have made a claim, intend to make a claim, or exercise any other right under your policy. If you choose to end your journey early, we will not reimburse any premium for any unused portion of your policy

Additionally, If you choose to end your journey early for any reason, we are not able to reimburse any premium of any unused portion of your policy.


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All FAQ answers are based on the current effective Policy Wording. If your policy is older than the current Policy Wording, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording.