Win $10k holiday! T&Cs apply
Win $10k holiday! T&Cs apply
If you decide that you do not want this policy, within fourteen (14) days of the issue of the certificate of insurance (‘cooling-off period’) you will be given a full refund of the premium you paid provided that:
- you cancel prior to the start of the first of the travel dates shown on your certificate of insurance; and
- your journey has not commenced; and
- you have not made a claim and do not want to make a claim, or to exercise any other right under the policy.
You can cancel your policy after fourteen (14) days, and we will refund the amount you paid less the proportion of the premium for the period in which you were insured. We will also deduct an administration fee of up to $25 from the amount that we refund you.
This cancellation right only applies if:
- your journey has not commenced; and
- you have not made a claim and do not want to make a claim, or to exercise any other right under the policy.
Additionally, If you choose to end your journey early for any reason, we are not able to reimburse any premium of any unused portion of your policy.
All FAQ answers are based on the current effective Policy Wording. If your policy is older than the current Policy Wording, please contact us or refer to your particular policy.
Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording.
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