What Will You Accept As Proof Of Purchase?

With online claims we only ask for the documents we really need. So the best way to find out exactly what documents we do need in your specific circumstances is to start an online claim. Your answers to the questions we ask you about your claim determine what documents you'll need to provide.

In terms of determining ownership or proof that you purchased something, these are examples of what we may ask for:

Receipts or invoices for non physical and physical purchases;
proof of purchase/ownership certificates;
documentation that confirms dates/locations (e.g. itinerary, ticket bookings, hotel confirmations);
copies of credit card statements

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Need Further Assistance?

All FAQ answers are based on the current effective Policy Wording. If your policy is older than the current Policy Wording, please contact us or refer to your particular policy.

Any information contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these having regard to the Policy Wording.

Where (Type Countries You Are Visiting)
- Asia
- WorldwideC
Select or Type the country name

Not found your country in this list? Please type in the country name in the box above.
- Asia
- Bali
- China
- Japan
- Singapore
- Thailand
- Vietnam
- Europe
- France
- Greece
- Ireland
- Italy
- Spain
- United Kingdom
- Worldwide
- Abu Dhabi
- Canada
- Dubai
- Hawaii
- South Africa
- USA
PLEASE NOTE: You don’t have to list transit stops when they are less than 24 hours and you will stay at the airport, except for the USA.
Please select at least 1 country or destination.

Please note: The destination/s highlighted red are not covered as the Government has issued a Do Not Travel warning. You will need to remove the destination/s to proceed with your quote.

Please Note: There is no cover under any of our policies for travel to countries for which the New Zealand Government has issued a ‘do not travel’ warning.

Please Note: The destination/s highlighted red are not covered as the Government has issued a Do Not Travel warning. You will need to remove the destination/s to proceed with your quote.
Depart
Return
Travellers' Ages Please input age(s).

Are all travellers under 19 your children or grandchildren?

Dependants are defined by 1Cover as your children or grandchildren, not in full time employment, who are under the age of 19 and travelling with you for 100% of the journey. Before proceeding, please confirm that all travellers under 19 are dependants of the adult travellers. If the child is not classified under the above terms then please treat them as an adult traveller within this policy.

Yes No
All Travellers Must be New Zealand Residents

The Already Overseas cover is appropriate for New Zealand residents who are already overseas and need travel insurance cover because they have either forgotten to purchase before they left New Zealand or, their existing travel insurance policy has expired.

Please read our conditions of purchase carefully. We can only provide cover provided that you satisfy the following conditions at the time of purchase:
- You are aged 64 or under; and
- You have a permanent residential address in New Zealand and will be returning to resume residence in New Zealand at the end of your journey; and
- You intend to return to New Zealand on the date your policy ends; and
- You purchase your policy within 5 days from either the date you departed New Zealand; or the expiry of any other travel insurance policy; and
- Your period of overseas travel does not exceed 15 consecutive months in total from the date you originally departed New Zealand;
Please note:
- For this cover "journey" means the time from when the policy is issued while you are overseas and ends when you arrive at any immigration counter in New Zealand.
- Journeys can be up to a maximum of 90 days.
- Purchasing an Already Overseas policy is limited to one journey every 12 months.
- There is no cover provided for the first 72 hours from the start date of your certificate of insurance.
Agree
Please note

We are unable to provide cover for this trip. Travellers aged over 130 years are not covered for this trip.

Please visit our partner website www.comparetravelinsurance.co.nz to purchase travel insurance for this trip.

Get Quotes

Please note

We are unable to provide cover for this trip. Travellers aged 80 years or over can only purchase travel insurance for a maximum duration of 6 months.

Please visit our partner website www.comparetravelinsurance.co.nz to purchase travel insurance for this trip.

Get Quotes

We Are Sorry!

We are unable to provide cover for this trip. Domestic Travellers are covered for maximum duration of 93 days.

Please visit our partner website www.comparetravelinsurance.co.nz to purchase travel insurance for this trip.

Get Quotes

Why Choose 1Cover Travel Insurance?

Pre-Existing Medical Cover

We automatically cover 35 conditions under our policies. We know everyone is different and that's why our medical team assess each pre-existing condition on a case by case basis.

Trusted By 2 Million People

We are proud to say that we've provided award-winning travel cover to more than 2 million travellers around the world. You're sure to find a policy to suit you.

24/7 Emergency Assistance

You can rest assured and travel with total confidence knowing that you have 24/7 emergency assistance at all times. We are there for you when you need us most.

Fast Claims Service

Use our fast and innovative online claims form to get your claims paid quickly.

Legendary Customer Service

Whether you're buying a policy or making a claim, you can be sure one of our caring, knowledgeable customer service legends will be able to help you out.

Cost Effective Cover

We’ve streamlined our operations online which keep our costs low - and we pass cost-savings to our customers.