Travel isn't always smooth sailing. That's why we have a 24/7 emergency medical assistance to assist you whenever you need help.
Terms and conditions, limits and exclusions apply. Please see Policy Wording for full details.
Terms and conditions, limits and exclusions apply. Please see Policy Wording for full details.
1Cover offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. If you’re sick or injured, we advise that you or a member of your travelling party call our medical assistance team as soon as possible.
For minor ailments, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit upfront, and then submit your claim either from overseas or once you return home. Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents.
Medical evacuation is included for all standard plans except for Domestic and Domestic Frequent Traveller plans.
If you want to be covered for medical evacuation and you’re taking part in ski or snow sports, you'll need to purchase the Winter Sports Pack add-on when you're buying your travel insurance to be covered for medical evacuation.
If you’re going on a sea or river cruise, we advise you to purchase the Cruise Pack add-on when you purchase your policy to be covered for medical evacuation. This applies to domestic cruises as well, even if you’re purely cruising New Zealand waters
You must not give anyone your original passport other than the police or airport authorities. Remember to photocopy your passport whenever you travel overseas.
People in your travelling party, other people named on the policy, spouse or direct family members can act on your behalf if you become injured or unwell overseas.
If you or a member of your travelling party needs emergency assistance please contact us.
Once you are back in New Zealand we are unable to cover any domestic medical expenses. As a travel insurer we can't take the place of health insurance. There is legislation in place to prevent this.
Once you have returned home to New Zealand you will have access to the government health system or your private health insurance.
Our emergency assistance line is open 24/7, 365 days a year. We'll be there for you when you need us most.
A pre-existing medical condition is something that must be disclosed when you’re purchasing travel insurance. Find out what they are and how they affect your travel insurance.
You or someone you’re travelling with is going to have a baby…so you’ll need to find out how travel insurance works for pregnant women.
It’s important that you have all the right vaccinations before you travel. From malaria to meningococcal, find out what you need to know about vaccinations and travel insurance.
From lost luggage, to cancellation, to repatriation. Travel with peace of mind and find out what else you're covered for and what you're not.
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