Win $10k holiday! T&Cs apply
Win $10k holiday! T&Cs apply
A holiday overseas can often turn from adventure to nightmare within seconds. If something happens, travel insurance can help ease some of the stress and financial burden.
Terms and conditions, limits and exclusions to all of the above apply. Please see Policy Wording for full details.
Terms and conditions, limits and exclusions apply. Please see Policy Wording for full details.
1Cover offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. In an emergency situation, you can call our medical assistance team who will help with medical problems which may arise. If you are injured or become unwell overseas, you must notify 1Cover as soon as possible.
If you are unwell overseas please contact us as soon as possible. Emergency assistance is provided 24/7, 365 days a year.
If you are advised that you need a medical transfer or evacuation to New Zealand, you or a member of your travelling party must contact us as soon as possible and obtain prior approval to any expenses.
If you do not contact us or follow our guidance, we will not pay any expenses that would have been avoided or minimised if you had followed their guidance of our emergency assistance team.
For overseas medical assistance please contact our 24/7 emergency assistance team.
If you have a general enquiry or you need to extend your policy please get in touch with our customer care team.
Here at 1Cover we offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days of the year.
If you are sick or injured overseas and you are dealing with hospital bills, you will need to make sure that a member of your travelling party or family member calls our medical assistance team as soon as possible.
Our medical team will liaise with the treating hospital, and if you are covered, may provide written guarantees of payment for reasonable expenses (subject to your claim being approved). If you are covered and approved for medical evacuation, they will arrange this, if it’s deemed necessary.
For minor ailments, such as those that only require a GP visit, you may attend the doctor, pay for your visit upfront and then submit your claim either from overseas or once you return home.
Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents. If your total cost of treatment will exceed $1,000 you MUST contact our medical assistance team as soon as possible.
Our medical assistance team has information on hospitals in many of the countries we provide cover for.
You may choose your own medical adviser or we can appoint an approved medical adviser to see you, unless you are treated under a reciprocal health care agreement.
If you do not get the medical treatment you expect, we will not be liable for anything that results from that treatment.
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