Family emergency

What's Covered?

• Reasonable expenses for your return to New Zealand. If your travel companion or relative of either of you who is aged 84 or under and resides in New Zealand or Australia dies, or is disabled by an injury or sickness, we'll reimburse the reasonable costs of your return to New Zealand.*
• Death of a relative not caused by a pre-existing medical condition. If you need to change or cancel your plans because a relative dies, and the death was not caused by a known or a medical condition that existed before the policy was bought. 

Terms and conditions, limits and exclusions apply. Please see Policy Wording for full details and the full defintion of 'relatives' and 'pre-existing conditions.'

what's not covered?

• Family Emergency related to pre-existing medical conditions. We will not reimburse the travel costs associated with your family emergency if you had prior knowledge of the illness and it was pre-existing before the policy was issued.
• Family Emergency for persons aged 85 or over. We will not reimburse travel costs if the claim arises from or is anyway related to the death or hospitalisation of any person aged 85 or over. 
• Hospitalisation related to a pre-existing medical condition.If a relative becomes seriously ill and requires hospitalisation from a pre-existing medical condition. 
• Unplanned travel arrangements. We will only pay the cost of the fare class that you had planned to travel at and you must take advantage of any pre-arranged return travel to New Zealand.
• Change of plans. If your relative changes their travel plans and you want to go with them, we don't cover this.
• Additional expenses. If you claim any additional travel and accommodation expenses due to a family emergency, then we don't cover you.
• Your relative resides outside New Zealand or Australia. If your family member resides outside New Zealand/Australia, we won't cover you for any expenses related to them.

Terms and conditions, limits and exclusions apply. Please see Policy Wording for full details.

Find out what else travel insurance covers here.