Whether you're planning a business trip, a family vacation, or an adventurous exploration of China, having the right travel insurance is essential. From bustling cities like Beijing and Shanghai to the serene beauty of the Great Wall and the majestic landscapes of Xi'an, your journey through China can be unforgettable — but it's important to be prepared for the unexpected, so get 1Cover Travel Insurance...It's the One thing you need when One thing goes wrong.
Unlimited medical benefits should you get sick or have an accident including 24-hour emergency medical assistance, ambulance fees and medical evacuations.
Cover for luggage and personal effects stolen, lost or damaged during travel.
Add cover for rental vehicle excess to make sure you don’t get a nasty surprise if you have an accident on the Chinese roads.
Covers cancellation fees and lost deposits for pre-paid travel arrangements due to unforeseen circumstances.
Cover for the replacement cost of your travel documents including passports, travel documents or travellers cheques lost or stolen from you during your Journey.
Cover for the following items stolen from your person; banknotes, cash, currency notes, postal orders and money orders.
1Cover offer emergency medical assistance anywhere in the world, 24 hours a day, 365 days per year.
In an emergency situation, you can call our medical assistance team who will help with any medical problems which may arise.
If you are injured or become unwell overseas, you must notify 1Cover as soon as possible.
Yes, of course. If you want to extend your policy while you’re in China, the easiest way to do this is via the Policy Manager.
You'll need your policy number (available in the email confirming your policy), and a few other simple details. Log-in and extend your trip, add destinations, or buy add ons/extras.
Make sure you extend your policy before it expires.
If you have trouble, you can email us at [email protected]Please note there may be instances where a policy extension is not available.
Please refer to the Policy Wording and policy schedule and check if your sickness or injury is a claimable event and is covered. If you are hospitalised, or if you are treated as an outpatient, or if the total cost of the treatment will exceed $1000, please contact our emergency assistance service as soon as possible to obtain their prior approval.
In circumstances where the claim is approved, we can then provide written guarantees of payment of reasonable expenses for emergency hospitalisation that may be required while you are in China.
If you are robbed while you’re on holiday, you should report the theft to the police or nearest local authority immediately. You will also need to obtain a written report to be used as supporting documents for your claim.
If you are entitled to be reimbursed by the bus line, airline, shipping line or rail authority you were travelling on when the loss, theft, misplacement or damage occurred, then your travel insurance may not cover you.
However, if you are not reimbursed the full amount of your claim, we will assess your claim and you may be entitled to be paid the difference between the amount of your loss and what you were reimbursed, up to the limit of your cover (allowing for depreciation due to age, wear and tear).
Travel insurance provides cover for weather events as long as they are unforeseen. If you do get caught up in an unforeseen event while you are in China and you are injured or your trip is interrupted, 1Cover can assist.
Our policies do not cover claims for losses caused by an event that you were aware of at the time of purchasing your policy. Once an event has become published in the mass media, it is expected that you have purchased your insurance with this knowledge in mind.
1Cover will, where possible, issue travel warnings in relation to such large scale events and the dates and times after which they are not seen as an unforeseen event.
Sure. If you choose a lower excess, it means you'll pay less if you need to claim, but you'll pay a little bit more upfront. If you opt for a higher excess, it means you'll pay less now and a little bit more if you need to claim.
We have a policy called Frequent Traveller which allows you to take as many trips under the one policy for 12 months and enjoy comprehensive cover on each one. There is a limit to the maximum length of each trip on these policies. You can travel to one or more destinations with this policy.
Find out more about our annual travel insurance policies here.
We can provide cover to people of all ages. If you have any pre-existing medical conditions we may require a little more information from you and some exclusions may apply. See here for more details.
Laptop computers, cameras, mobile phones…they’re all things we need on at home and on holiday. That’s why you can choose a bit of extra protection for your can’t-live-withouts. All you need to do is include and specify certain high-value items that aren't automatically covered when you're buying your policy.
Note: the items cannot be older than 12 month, and you can't specify items like jewellery, watches, bicycles and watercraft (apart from surfboards).
In the lead up to his ten-day China adventure, Alok slipped on some stairs and badly injured his back and knee. He was unable to move without pain, and the doctor advised him not to travel due to the amount of walking required on his pre-booked tour in China.
Alok was refunded the full tour amount of his pre-paid China tour package.
While travelling on a crowded metro train in Shanghai Downtown, Sasha's iPhone and credit card was stolen straight out of his pocket. He immediately filed a police report, cancelled his card, and contacted 1Cover.
1Cover covered the cost of Sasha's stolen phone and case (minus depreciation).
Yanis was at a public hot spring in China, and hired a secure locker to keep his belongings safe while he enjoyed the springs. When he returned, the locker had been broken into and his backpack and the gear inside it had been stolen.
Yanis got back the cost of his GoPro, Microsoft Surface, and his backpack.
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