24/7 emergency medical assistance to assist you in stressful circumstances.
If you become ill or need to change your travel plans, we can help.
Up to $15,000 luggage and personal effects cover for loss or damage.
Cover for exorbitant rental excess fees if your car is damaged/stolen.
If your plans are disrupted because of illness.
If you’re the victim of common credit card fraud.
Cover for legal liability in some circumstances.
If your flight is delayed/cancelled, we could help.
So Get 1Cover Travel Insurance, It's The One Thing You Need... When One thing Goes Wrong.
1Cover offer Emergency Medical Assistance anywhere in the world, 24 hours a day, 365 days per year. If you’re sick or injured, we advise that you or a member of your travelling party call our medical assistance team as soon as possible.
For minor ailments, such as those that only require a GP visit, you may choose to visit a doctor, pay for your visit upfront, and then submit your claim either from overseas or once you return home. Make sure that you keep all receipts and reports from your treating doctor, including the diagnosis and treatment notes and any other documents.
Yes, if your policy hasn’t yet expired, you can extend your policy via the Policy Manager. If you log in and aren’t able to extend for some reason, you can get in contact with our friendly call centre.
If you need to cancel your trip, notify any travel providers (airlines, accomodation, tour providers, etc) of your intention to cancel.
Make sure you check whether your travel providers will refund you. Sometimes, they will return deposits, fares, etc., depending on when you cancel and what your original contract states.
If you aren’t reimbursed, then check certificate of insurance and the Policy Wording to see whether your circumstances are covered.
Once you have done this, and you intend to claim, you’ll need to obtain and supply confirmations, refund advices, and terms and conditions. We request these for lodgement of your claim.
In the first instance, you should contact the airline to see if any alternate arrangement can be made or any compensation may be offered. Please retain any documentation provided by the airline or receipts for any out of pocket costs which you may incur as a result of the delay or cancellation should you need to submit a claim.
A theft while you’re away is incredibly unsettling, but to substantiate your claim, you’ll need to report the theft to the police or nearest local authority within 24 hours of the incident and obtain a written report that can to be used as supporting documents.
Make sure that the police report you obtain is an official one, and that all the items that have been stolen are clearly detailed. You’ll also need to capture the circumstances surrounding the event. Remember, the more information on the report, the better.
When you submit your claim, you’ll also need to provide proof of purchase and/or ownership in relation to the stolen items.
Planning your next adventure? The 1Cover Travel Hub is your go-to destination for everything you need before you fly, sail, or hit the road. From travel insurance explainers to destination guides and how-to articles, you'll find heaps of helpful content for your trip. No matter what holiday you're planning, our guides are the One thing you'll want by your side.
If you're looking for ways to make your next holiday unforgettable, our expert travel writer Ben Groundwater has the answer. Drawing on his extensive global travel experience, Ben highlights the single most important thing every traveller should do on holiday to create lasting memories. Instead of getting lost in long lists of attractions and activities, his tip helps you focus on the experience that truly captures the spirit of your destination. This expert insight is essential for travellers wanting authentic and rewarding adventures.
There are new visa requirements for Kiwis visiting Europe in 2025 & 2026. So whether you're heading to Italy of France, or any of the Schengen countries, find out the new visa requirements here.
From climbing Mount Batur, to visiting the Tegalalang Rice Terraces, to taking a selfie on the infamous Bali swing. Check out our guide on the top things not to miss out on your trip to Bali.
Want more holidays? Who doesn't! Check out our calender which helps you maximise your annual leave in 2026 so you can do less work and more play.
Alicia was skiing in Canada when her trip quickly turned downhill after a terrifying accident on the slopes left her with a fractured back.
Thankfully Alicia had Ski Insurance with 1Cover which covered her emergency evacuation off the slopes as well as loss of income which helped while she was off work recovering for five months.
Read all about Alicia's experience and other 1Cover case studies highlighting the importance of insurance when you travel.
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